KSYS Group is seeking inquisitive, driven technicians to join our growing team of IT professionals. If you’re looking to grow in an IT career, KSYS group provides a unique and exciting environment where you will be supporting computer hardware and software in a wide range of systems such as Active Directory, Group Policy management, and OU creation, O365, Azure AD, and Intune. Being a part of our small teams means everyone is valued and given the chance to work on tasks they find most interesting. This is not a repetitive clock-watching environment but rather an “every day is different” kind of a place where you are given the support and tools to succeed along with the independence to grow. We encourage asking questions and working together with colleagues to resolve challenging projects in a friendly and fun atmosphere while encouraging a healthy work-life balance through our stellar PTO policy. Responsibilities: • Areas of work include, but are not limited to: Your primary responsibility will be white glove end-user support in everything from daily “break/fix” tasks to major projects for key clients. Every day will present new challenges, but you will always have the support to succeed and grow! • Providing excellent customer service through written and oral communication • Server installs and configuration • LAN troubleshooting and management • IT hardware troubleshooting, such as printers, monitors, conference room displays • IT software troubleshooting, installing and configuring, ensuring it functions in accordance to provided specifications • Printing - Adding printers (directly and via print server) • General troubleshooting • Office 365 • Adding/removing users • Adding/removing users to/from distribution groups • Adding/removing licensing to users • Mail profile troubleshooting • Active Directory • Adding/removing users • Understanding Organizational Units • Understanding of Azure Active Directory Connect • Understanding of basic networking • DHCP vs Static DNS • Workstation troubleshooting • Ipconfig and its various options • Ping – by name and IP and what each will tell you • Task manager and event viewer usage • Basic VPN configuration and troubleshooting • Assess the urgency of issues, prioritize, and take appropriate steps toward resolution or escalation Qualifications: • Experience working with Microsoft products at an administrative level • Knowledge of Microsoft products and technologies (server software, operating systems, Office suite, etc.) • Microsoft Certification (preferred) • Excellent diagnostic and problem-solving skills • Associate’s degree in computer science or related field (preferred) • The ability to take ownership of a project and the autonomy and follow-through to see it to completion without close supervision • Excellent organization and time management stills • Exceptional demonstrated verbal and written communications skills - being able to write professional status reports to clients in a clear and detailed manner. • Demonstrated attention to detail and pride in your work with a focus on quality over quantity/speed • Willing to occasionally work nights and/or weekends • Willing to work on Man Lift (training provided) • Reliable transportation to and from client sites, <20 miles per day Compensation: $24 - $29 hourly

• Your primary responsibility will be white glove end-user support in everything from daily “break/fix” tasks to major projects for key clients. Every day will present new challenges, but you will always have the support to succeed and grow!Areas of work include, but are not limited to: • Providing excellent customer service through written and oral communication • Server installs and configuration • LAN troubleshooting and management • IT hardware troubleshooting, such as printers, monitors, conference room displays • IT software troubleshooting, installing and configuring, ensuring it functions in accordance to provided specifications • Printing - Adding printers (directly and via print server) • General troubleshooting • Office 365 • Adding/removing users • Adding/removing users to/from distribution groups • Adding/removing licensing to users • Mail profile troubleshooting • Active Directory • Adding/removing users • Understanding Organizational Units • Understanding of Azure Active Directory Connect • Understanding of basic networking • DHCP vs Static DNS • Workstation troubleshooting • Ipconfig and its various options • Ping – by name and IP and what each will tell you • Task manager and event viewer usage • Basic VPN configuration and troubleshooting • Assess the urgency of issues, prioritize, and take appropriate steps toward resolution or escalation