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Customer Service Representative

K

KUS

Customer Service Representative

Davie, FL
Full Time
Paid
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  • Responsibilities

    Job Description

    SUMMARY:

    We are seeking a Customer Service Assistant to join our team located in Davie, FL.

    KUS USA is the pioneering and leading global designer and manufacturer of AdBlue/Diesel Emission Fluid level senders, diesel/fuel/water level senders, and gauge instrumentation. Our products are widely used in the agriculture, automotive, construction, marine, power, and industrial equipment industries.

    See www.kus-usa.com and www.kusauto.com for additional company information.

    JOB DESCRIPTION:

    • Correspond externally with customers to confirm order details and convey any delivery disruptions.
    • Process orders through various sales channels
    • Provide support in the form of phone calls, emails and live chat
    • Respond to customer RFQ’s and requests for returns.
    • Liaise internally with different departments to ensure stock quantity and production schedule for order delivery.
    • Sales data analytics to identify high margin products in order to better manage product life cycles.
    • Order and delivery analytics, and communication with customers to better forecast product demands.
    • Works closely with Account and Technical Support Associates to provide customers with accurate information.
    • Any ad hoc projects as they come up.

     

    QUALIFICATIONS:

    • This is an entry level position, Bachelor degree required.
    • Strong, communication, organization and time management skills.
    • Previous experience in customer service, account management and/ or technical support.
    • Experience with SAP and/or HubSpot.
    • Intermediate Excel skills, PowerPoint skills.
    • Ability to multi-task and prioritize.
    • Strong work ethics and able to work autonomously.
    • Outstanding interpersonal skills.
    • Multilingual preferred. (Portuguese, French, Spanish, Chinese)
    • Automotive or Marine Industry experience a plus.

     

    Please SUBMIT YOUR RESUME AND COVER LETTER in pdf format for consideration.

    Company Description

    KUS USA is the pioneering and leading global designer and manufacturer of AdBlue/Diesel Emission Fluid level senders, diesel/fuel/water level senders, and gauge instrumentation. Our products are widely used in the agriculture, automotive, construction, marine, power, and industrial equipment industries. See www.kus-usa.com and www.kusauto.com/en for additional company information.