Job Description

SUMMARY:

We are seeking a Customer Service Assistant to join our team located in Davie, FL.

KUS USA is the pioneering and leading global designer and manufacturer of AdBlue/Diesel Emission Fluid level senders, diesel/fuel/water level senders, and gauge instrumentation. Our products are widely used in the agriculture, automotive, construction, marine, power, and industrial equipment industries.

See www.kus-usa.com and www.kusauto.com for additional company information.

JOB DESCRIPTION:

·         Correspond externally with customers to confirm order details and convey any delivery disruptions.

·         Process orders through various sales channels

·         Provide support in the form of phone calls, emails and live chat

·         Respond to customer RFQ’s and requests for returns.

·         Liaise internally with different departments to ensure stock quantity and production schedule for order delivery.

·         Sales data analytics to identify high margin products in order to better manage product life cycles.

·         Order and delivery analytics, and communication with customers to better forecast product demands.

·         Works closely with Account and Technical Support Associates to provide customers with accurate information.

·         Any ad hoc projects as they come up.

QUALIFICATIONS:

·         This is an entry level position, Bachelor degree required.

·         Strong, communication, organization and time management skills.

·         Previous experience in customer service, account management and/ or technical support.

·         Experience with QuickBooks and/or HubSpot.

·         Intermediate Excel skills, PowerPoint skills.

·         Ability to multi-task and prioritize.

·         Strong work ethics and able to work autonomously.

·         Outstanding interpersonal skills.

·         Multilingual preferred. (Portuguese, French, Spanish, Chinese)

·         Automotive or Marine Industry experience a plus.

Please SUBMIT YOUR RESUME AND COVER LETTER in pdf format for consideration. 

Company Description

KUS USA is the pioneering and leading global designer and manufacturer of AdBlue/Diesel Emission Fluid level senders, diesel/fuel/water level senders, and gauge instrumentation. Our products are widely used in the agriculture, automotive, construction, marine, power, and industrial equipment industries. See www.kus-usa.com and www.kusauto.com/en for additional company information.