Our ideal Director of Agent Services is passionate about providing exceptional service and embodies traits of patience, nurturing, and a penchant for teaching. Energetic, enthusiastic, and proactive, you bring a nurturing approach to your leadership style, fostering growth and development within your team. Your strong work ethic, coupled with patience, allows you to mentor and guide agents effectively. You are self-motivated, tech-savvy, and possess a high level of enthusiasm and energy, inspiring others to excel. Extremely organized, you move swiftly and thoroughly to accomplish tasks, while your excellent communication skills shine both in-person and over the phone. Whether collaborating within a team or working independently, your ability to teach, nurture, and adapt makes you an invaluable asset to our organization. Compensation: • Salary Range $60,000-$65,000 • Paid Time Off • Health/Dental Insurance Benefits Responsibilities: • Provide exceptional customer service to our agents • Compile and process all necessary documents and paperwork for licensure, incoming agents, and recruitment packets • Develop and maintain a deep knowledge of KW's evolving products and services. Serving as a liaison between agents and the resources of KW • Coordinate agent needs such as technical help, and questions regarding DocuSign, email, printers, and network setup • Create awareness for office activities and engagement utilizing social media and email to inform the agents of upcoming events and training adhering to the Market Center • Conduct new agent orientations and teach in-house classes on various agent-related topics • Manage online and printable training calendar for the Market Center • Report to and communicate effectively with leadership • Embody the KW Culture to create a positive, productive work environment • Proficient in Microsoft Office including Word, Excel, PowerPoint and Publisher • Experience using G Suite (Docs, Sheets, Drive, etc.) • Excellent verbal and written communication skills, quick to pick up and understand new ideas and concepts • Tech savvy and able to explain basic technology • Natural problem solver; able to think critically and thrive in a fast-paced, constantly changing environment • Highly self-aware and coachable; positive energy and attitude • Must possess strong initiative and be results-oriented with the ability to meet or exceed goals • Team player, willing to jump in and work on items “outside” of their job • Self-starter and able to function independently with minimal direct supervision • Organized with a strong ability to prioritize multiple tasks and follow through Qualifications: • Strong interpersonal skills and very friendly demeanor • Effective listening skills • Strong training skills • Professional Appearance • At least 2 years of related experience or professional experience • College degree preferred Compensation: $60,000 - $65,000

• Provide exceptional customer service to our agents • Compile and process all necessary documents and paperwork for licensure, incoming agents, and recruitment packets • Develop and maintain a deep knowledge of KW's evolving products and services. Serving as a liaison between agents and the resources of KW • Coordinate agent needs such as technical help, and questions regarding DocuSign, email, printers, and network setup • Create awareness for office activities and engagement utilizing social media and email to inform the agents of upcoming events and training adhering to the Market Center • Conduct new agent orientations and teach in-house classes on various agent-related topics • Manage online and printable training calendar for the Market Center • Report to and communicate effectively with leadership • Embody the KW Culture to create a positive, productive work environment • Proficient in Microsoft Office including Word, Excel, PowerPoint and Publisher • Experience using G Suite (Docs, Sheets, Drive, etc.) • Excellent verbal and written communication skills, quick to pick up and understand new ideas and concepts • Tech savvy and able to explain basic technology • Natural problem solver; able to think critically and thrive in a fast-paced, constantly changing environment • Highly self-aware and coachable; positive energy and attitude • Must possess strong initiative and be results-oriented with the ability to meet or exceed goals • Team player, willing to jump in and work on items “outside” of their job • Self-starter and able to function independently with minimal direct supervision • Organized with a strong ability to prioritize multiple tasks and follow through