Job Description
Hi, This is Zoey Smith from Kyyba INC. We have an urgent opening with our direct client located in Fort Worth, TX. Please review the below and if you are interested, kindly send me your updated resume. I will call you to discuss it in detail. Thanks. Title: Clerical - Small Business Customer Service Location: Fort Worth, Texas Duration: W2 - 12 months (Possible for long-term) Candidate with Customer Service experience in a Financial Company, Automotive Company, Insurance Company, or US Bank preferred. Job Description: The purpose of this job is to identify and resolve small business customer service inquiries in a timely manner via phone, email, and fax. Since it is imperative to provide knowledgeable, professional communication with our customer base, this position must consistently provide high levels of customer satisfaction in an effort to provide value and build brand loyalty. List of Tasks/Responsibilities: The primary functions of a DTF representative include but are not limited to: • Updating customer accounts • Providing direction and resolution to customers regarding account issues • Explaining payment methods and processing payments (i.e. phone payments, Comchecks, etc) • Act as a liaison between the customer and various internal departments • Initiating, explaining and executing various processes • Follow up as appropriate Additionally, Representatives are required to address non-phone interactions with customer accounts. Including, but not limited to: • ALFA case and OnPoint work items • Faxes via Rightfax • Internal Emails • Various customer document request (Lien Releases, Power of Attorney, Copy of Title, Year End Interest Statement, Copy of Invoices) List Skills Needed: • General customer service phone skill • Business writing • Time management System/Software Knowledge (Microsoft, excel, etc): • Microsoft Office (Outlook, Word) Education Requirements: • Minimum: High School Diploma or GED (required). Company Description About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Kyyba is an Equal Opportunity Employer Benefits: Major Medical Coverage, including dental and vision 401k Term life Short-term disability Long-term disability Pre-paid legal plan Identity theft plan Medical and dependent FSA HSA Paid time off Paid holidays Opportunity for advancement SELECT AWARDS • An INC 5000 company for 10 years • Corp! Michigan Economic Bright Spots • Crain's Detroit Business Top Staffing Service Companies in Detroit • TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions • Best of MichBusiness winner in HR Wizards & Partnerships • Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest • 101 Best & Brightest Companies to Work for in Michigan Shift: Mon- Fri
Company Description
About Kyyba:\r\nFounded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.\r\nAt Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. \r\n\r\nKyyba is an Equal Opportunity Employer\r\n\r\nBenefits:\r\nMajor Medical Coverage, including dental and vision\r\n401k \r\nTerm life\r\nShort-term disability\r\nLong-term disability\r\nPre-paid legal plan\r\nIdentity theft plan\r\nMedical and dependent FSA\r\nHSA\r\nPaid time off\r\nPaid holidays\r\nOpportunity for advancement\r\n\r\nSELECT AWARDS\r\n•\tAn INC 5000 company for 10 years\r\n•\tCorp! Michigan Economic Bright Spots \r\n•\tCrain’s Detroit Business Top Staffing Service Companies in Detroit\r\n•\tTechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions\r\n•\tBest of MichBusiness winner in HR Wizards & Partnerships\r\n•\tMetro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest\r\n•\t101 Best & Brightest Companies to Work for in Michigan\r\n\r\nShift: Mon- Fri