Job Description

ROLE: CLIENT SERVICE REPRESENTATIVE

LOCATION: WILMINGTON OH

DURATION: 1 YEAR

SHIFT: 8 AM TO 4:30 PM

JOB DESCRIPTION: Under general supervision, the Customer Support Agent is responsible for managing the transactions that support client needs as well as providing quality and efficient customer service to clients by responding to all customer inquiries regarding services, processes, reports, complaints, and lien placement.

YOUR ROLE:

• Ensuring contractual obligations are met for each client.
• Originate loan and title documents for automotive lending transactions in assigned DMV jurisdictions. Documents lead to the origination of, but are not limited to, lien placement, duplicate title, registration, plates, and tags.
• Respond to client, consumer, or seller inquiries on vehicle titling and registration processes for lenders.
• Evaluation of process and procedures.
• Client record management and verifying collateral packets are complete for securing new liens and registration and to take appropriate actions as necessary.
• Meaningful and successful interactions with prior lenders, dealers, tag agents, and DMVs to ensure successful completion of transactions.
• Company proprietary software systems are utilized for research and data entry.

Skills:

• 2+ years of DMV, lender or dealership state title experience, preferred.
• Phone skills – Ability to handle a high volume of inbound and outbound calls.
• Customer Service skills - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Detail Orientation/Problem Solving – Pays close attention to detail and possesses good organizational skills. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully
• Verbal and Written Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings. Ability to write clearly and effectively present ideas and to document activities; to read and interpret written information
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; puts success of team above own interests; able to build morale and group commitments to goals and objectives
• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
• Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality
• Microsoft Office and Windows 7 – Standard working knowledge of Word, Excel, and Outlook as well as Windows 7

Company Description

About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Kyyba is an Equal Opportunity Employer Benefits: Major Medical Coverage, including dental and vision 401k Term life Short-term disability Long-term disability Pre-paid legal plan Identity theft plan Medical and dependent FSA HSA Paid time off Paid holidays Opportunity for advancement SELECT AWARDS • An INC 5000 company for 10 years • Corp! Michigan Economic Bright Spots • Crain’s Detroit Business Top Staffing Service Companies in Detroit • TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions • Best of MichBusiness winner in HR Wizards & Partnerships • Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest • 101 Best & Brightest Companies to Work for in Michigan