Job Description

Patient Care Coordinator I: ONSITE POSITION 12787  17-19.00 an hour w2 contract  09/20/2021 to 03/20/2022 there is a short questionnaire to be filled out at the bottom if interested reply back to Denise Peters

denisep@kyyba.com

847 995-1308 Requirements to apply: • Have not worked for myAA in years past or interviewed • Do not have time off in the next 90 days • Understand that time off will need to go through our request off process, cannot guarantee upfront • Has a customer service background • Understand this is an onsite position, and will commute to North Chicago daily THIS POSITOIN IS ONSITE typically later shift for new hires as late as 10:30-7 but training may be various hours) training hours would be 8am until 4:30pm This position is responsible for providing high volume call center support and best in class customer service to patients and health care providers. This role will be responsible for educating patients on the enrollment process, handling status inquiries along with scheduling deliveries. This position uses the core CRM system to manage workload, perform activities and route work to other members of the team. •Provide subject matter expertise of program requirements and application status while maintaining a high level of customer service, sense of urgency, reliability, data entry skills, active listening, proper phone etiquette, great verbal and writing skills, and teamwork spirit •As the initial point of contact for patients and HCP’s that we support guide callers through the application process to determine resolution of inquiry •Ensure correct information or directs the call to the appropriate team member while maintaining a high level of professionalism •Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or adverse drug events to the appropriate party or system •Identifies potential Adverse Event situations for reporting to Pharmacovigilence ensuring  meets FDA regulations •Meet performance standards in alignment with predefined metrics •Completes all required training in order to perform all functions in the position e.g., soft skills certification along with program overviews Qualifications: •High School Diploma or GED required. Associate or College Degree Preferred •Previous experience in a call center environment, healthcare office, corporate setting, or healthcare insurance provider or pharmacy is highly desirable •Understanding and knowledge of commercial and major medical insurance programs, billing requirements, healthcare benefit investigation processes, prior authorization and appeal filings •Knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid and alternate funding resources •Demonstrated organization and problem solving skills to handle patient conversations identify issues and address needs •Must have comfort level with utilizing multiple applications while capturing case information •Proficient with Microsoft Office Program Suite and Lotus Notes Suite including Excel, Word, Outlook and SharePoint •Ability to maintain professional communication skills and an understanding of how to maintain a courteous attitude toward customers and fellow employees •Requires critical thinking skills, analytical skills and the ability to work with minimal supervision. Requires strong communication (verbal and written, clear and concise), customer service and interpersonal skills •Must be able to take appropriate action in a stressful environment . Intake Description Details

1. Are you open to look at candidates willing to relocate? No
2. What are the top 3-5 skills requirements should this person have? o Dependability o Fast and Agile Learner o Empathetic o Proficient Computer Skills o Customer Service Experience
3. What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification? Insurance or Pharmacy Knowledge . Work Schedule (Define days,# of hours)/ Is Overtime offered or required? If yes, how many hours, what impact to scheduled working hours? o 5 days a week, 8.5 hours a day/ Overtime can range from offered to mandatory o 40 Hours M-F availability 7am-7pm (typically later shift for new hires as late as 10:30-7 but training may be various hours) o Overtime sometimes mandated up to 10 hours may involve weekends o -THIS POSITION IS ONSITE

PATIENT CARE COODINATOR QUESTIONS:

Questions to ask ALL candidates prior to submittal.  Please submit candidate responses along with their resume.

1.      HAVE NOT WORKED FOR PHARMACY DEPARTMENT IN YEARS PAST OR INTERVIEWED

2.      DO NOT HAVE TIME OFF IN THE NEXT 90 DAYS

3.      UNDERSTAND THAT TIME OFF WILL NEED TO GO THROUGH OUR REQUEST OFF PROCESS, CANNOT GUARANTEE UPFRONT

4.      UNDERSTAND THIS IS AN ONSITE POSITION, AND WILL COMMUTE TO NORTH CHICAGO DAILY

Company Description

About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Kyyba is an Equal Opportunity Employer Benefits: Major Medical Coverage, including dental and vision 401k Term life Short-term disability Long-term disability Pre-paid legal plan Identity theft plan Medical and dependent FSA HSA Paid time off Paid holidays Opportunity for advancement SELECT AWARDS • An INC 5000 company for 10 years • Corp! Michigan Economic Bright Spots • Crain’s Detroit Business Top Staffing Service Companies in Detroit • TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions • Best of MichBusiness winner in HR Wizards & Partnerships • Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest • 101 Best & Brightest Companies to Work for in Michigan