DIRECTOR OF HUMAN RESOURCES
The Human Resources Director will serve as a key leader and partner to Kaeding Management Group LLC and Crowne Plaza AiRE. This position requires a high-energy, problem solving, and detail-oriented professional with exceptional communication skills and a love for working with people. At Crowne Plaza AiRE, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our associates develop and guests succeed too.
Some day to day responsibilities include, but not limited to the following;
Employee Relations
Compensation and Benefits Administration
Creation and enforcement of processes and policies
Performance Management
Training and Development
Oversee Workers Compensation and Unemployment Claims
Full Cycle Recruitment
Assist in the creation of and work within the established Human Resources department budget and control expenses
Safety Committee responsibilities
Monitor staffing to manage costs
Responsible for bi-monthly payroll processing
The People:
Create programs to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
Educate and train managers on progressive discipline processes in accordance with hotel or company policies including progressive disciplinary process, performance management process, and related programs to foster productivity, and enhance performance.
Conduct new team member orientation, providing information on hotel or company standards, policies, procedures, rules, and team member benefit programs.
Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
Ensure hotel or company hiring standards and applicable laws and regulations are followed in a timely manner for recruiting and selection processes. Build relations with outside contacts.
Guest Experience:
Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.
Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
Responsible Business:
Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in the local community.
Ensure compliance with relevant employment laws and hotel or company policies and procedures. Conduct annual HR compliance/standards self-audit.
Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programs.
Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
Perform other duties as assigned. May also serve as the manager on duty.
Qualifications AND Requirements
The ideal candidate will have 5+ years' human resources experience, hospitality/hotel experience a plus.
College Degree preferred.
Broad knowledge and experience dealing with employment law, benefits and compensation, employee relations, safety, and training and development.
Demonstrated ability to lead and develop staff.
Minimum of 4 years experience in a Human Resources Management role, required
Minimum of 3 years' Payroll Administration experience
Minimum of 3 years’ experience with Microsoft Office at an intermediate level or higher
Minimum of 3 years' experience with HRIS and ATS, required
Evidence of the practice of a high level of confidentiality.
Excellent organization skills and active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement preferred.
Possess ongoing affiliations with leaders in successful companies and organizations that practice effective Human Resources Management.
Must read, write, and speak fluently in the English language. Other languages may be preferred.
Full-Time and Part-Time Associates Are Eligible for the Following Benefits:
Competitive Compensation
Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Free Parking
Free company meals
401-k
Company Hotel Travel Discounts
All company benefits are subject to Hour/FTE requirements being met for eligibility.
Kaeding Management/Crowne Plaza AiRE is an Equal Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans are encouraged to apply.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.