Company Overview

Kaeding Management Group, a small yet rapidly growing Hotel Development and Management company, has acquired the Crowne Plaza AiRE in Bloomington, MN. Kaeding Management represents an organizational model of employee-centered culture, focusing on the personal and professional development of our associates. We are seeking an experienced Night Audit staff to help bolster our Front Office operations and service efforts at the Crowne Plaza AiRE.

Role Overview:

The Night Audit Associate is often the first point of contact and the first impression for guests, conduct room and food and beverage audits to ensure accurate recording and reporting of the daily transactions made from the front desk and various food and beverage outlets within Crowne Plaza AiRE. Warm, knowledgeable service and helpful guidance reassures guest they’ve made the right choice to stay with us.

Role Responsibilities:

Perform all guest service representative and PBX duties as scheduled, requested, or required

Manager on Duty (i.e. handle guest concerns, associate situations, etc) as required

Balance all posting types, including; all charges and ensure backup records are present (i.e. adjustment vouchers, miscellaneous slips, etc.)

Preparation for transaction and notification of missing vouchers to the Director of Front Office

The following will be performed as illustrated in Room Audit Procedures and Computer commands:

Print all pre-audit reports

Carefully review room rate reports for accuracy of rates, guest types, group codes and other related information

Make all necessary corrections and notify supervisor of any discrepancies

Print all audit reports and perform roll-over related functions

Ensure all banquet checks are listed accurately on the Banquet Recap Sheet; make corrections to the checks and sheet if needed, post checks to customer accounts

Audit Food & Beverage reports receipts forwarded by the restaurant manager

Prepare restaurant worksheets by matching settlement against the supervisor’s summary and report. Make corrections as required; summarize outlet sales on the F & B Recap sheet

Prepare daily recap sheets

Work with all night staff to maintain hospitable flow according to Crown Plaza brand standards

Assist guest service representatives as needed

QUALIFICATIONS AND REQUIREMENTS:

EDUCATION:

High School diploma or equivalent

College degree in business, accounting, or hospitality management preferred

EXPERIENCE:

Minimum 3 three years Hotel Night Audit experience

Minimum 2 years' supervisory management experience

Prior accounting/bookkeeping experience is preferred

SKILLS:

Must be able to handle many tasks simultaneously

Must be able to prioritize

Must be able to work well with little supervision

JOB REQUIREMENTS:

Warmly greet and acknowledge every guest encountered.

Take care of every guest request quickly and in a friendly manner.

Help create a warm and hospitable atmosphere at the property.

Project a professional image through appearance and conduct.

Be committed to guest comfort, safety, and security.

Provide reliable information about the service available at the hotel and the local area.

Work to make everything right for the guest.

OTHER:

Being passionate about people and service

Follow all safety guidelines while working with various equipment and materials.

Follow proper guidelines when lifting, pulling, or pushing heavy objects.

Insist others follow the safety guidelines.

Attend all safety-training seminars and successfully complete all assessments.

Report all possible safety concerns to your supervisor immediately after their discovery.

Full-Time and Part-Time Associates Are Eligible For the Following Benefits:

Competitive Compensation

Tuition Reimbursement

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Free Parking

Free company meals

401-k

Company Hotel Travel Discounts

All company benefits are subject to Hour/FTE requirements being met for eligibility.

Kaeding Management/Crowne Plaza AiRE is an Equal Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans are encouraged to apply.

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The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.