Job Description

CUSTOMER SERVICE OPPORTUNITIES FOR, CABLE, INTERNET, CRUISE LINES, ROADSIDE ASSISTANCE, _TRAVEL INDUSTRY AND MANY MORE._Customer service professionals will serve on the front lines of the customer and partners to deliver an exceptional experience.

• Interact with customer and partners via phone, focusing on questions related to cruises, cable, internet, roadside assistance, hotels, resorts, etc.

• Provide consistent, high-quality support to all customers and agent partners.

• Research, navigate and locate answers to customers and agent partners questions and concerns.

• Leverage partners website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries.

• Document all calls, detailed resolution, and follow up to actions.

REQUIREMENTS

• Must be 18 years or over

• Must be able to pass a background check and drug screening

• Must have a minimum of 1-2 years of customer service and/or call center experience

• Must be able to work 15-20 hours a week (some clients have weekend requirements).

• A quiet distraction-free work environment.

• This opportunity requires a background check and drug screen

PC REQUIREMENTS:

• A desktop/tower computer with a separate monitor is recommended.
• Dual boot machines, Netbooks, and Tablets are prohibited from use.
• All-in-One computers are not currently compatible with any client programs.
• Depending on what client program a call center chooses to service, the use of the A Secure Desktop (ASD) may be required.

Mac Requirements

• Macs must have an Ethernet port
• MacBook Air and Mac USB-C ports will not be supported
• Boot Camp and a licensed version of Windows MUST be installed.

Accessories, Software and Internet/Phone Service Providers:

USB headset with microphone (required for Certification) Logitech, Plantronics, Microsoft, or similar brands recommended.

Suggestions:

• Plantronics PLNAUDIO478 USB
• Logitech USB H570e
• Jabra UC VOICE 150

Hard-wired Telephone and headset (required for Production/Servicing)

Plantronics S12 or similar recommended

Benefits

• Work from the comfort of your home office.

• Choose your own schedule

• Establish yourself in the telecommunication industry

• Incorporate contract work into your schedule 24/7/365

• Eliminate the stress of transportation cost, commute time and wardrobe expense

• • Enjoy a people-centric environment
• • Certification required and certification fees will be reimbursed after 90 days of work.