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Sales Coordinator

Kanopy

Sales Coordinator

National
Full Time
Paid
  • Responsibilities

    ABOUT KANOPY

    Kanopy is a video streaming platform that brings people together through film. By partnering with universities and libraries, we've made it possible to offer free access to the world's top film collection for millions of people. We're growing at an incredible rate and are looking for the right Sales Support Specialist to come and join our team as we continue to scale our efforts.

    ABOUT THE ROLE

     The position will report to the Sales Director and will form part of our highly successful sales team. Based in San Francisco (or remote), you will assist in monitoring & supporting customer relationships, on-boarding new customers and helping to meet overall sales targets. You will be looking to work in a fast-paced environment with a key focus on customer support and sales administration. 

    Key responsibilities will include:

    • Monitoring & tracking customer performance
    • Provide customer updates - usage reports, budget status, user feedback etc
    • Assist with conference planning, including attending to support ongoing customer relationships
    • Assist with set-up of new accounts
    • Monitor & distribute in-bound sales & support tickets
    • Generate reports via Salesforce to support Account Executive activities

    REQUIREMENTS

    This position will require some proven experience, ideally involving B2B sales. Some other key requirements include:

    • 3 years experience (ideally working with libraries)
    • Proven experience with Excel (building, reviewing and interpreting reports)
    • Outstanding attention to detail & strong organizational skills
    • Excellent customer service skills (phone, email & in-person)
    • Ability to work in a fast paced environment
    • Proficiency in CRM software, ideally Salesforce & Zendesk nice to have

     

    This position is based in San Francisco (but can be remote) and comes with a competitive salary & benefits package, including full health coverage and 4 weeks vacation. At Kanopy, we look for focused and results driven people looking to make an impact and contribute to our growing team. Bonus points to those that have a good sense of humor, love for film, or an interest in education.