DESCRIPTION

This position supports system governance strategy, execution and compliance. It is responsible for reviewing change requests to ensure all change requirements have been met in preparation for change approval that aligns with change management & configuration management processes. This role leads and facilitates all related meetings as well as performing all administrative functions within the ITSM tool.

Receives a moderate level of guidance and direction. Solves a range of moderately complex problems. Leads projects of limited scope and portions of larger projects. Provides informal guidance to team members with less experience. Contributes to department objectives and outcomes as guided.

ACCOUNTABILITIES

• Updates process flows, procedure documents and manuals.
• Supports change and release requests through the Configuration Management process utilizing ServiceNow.
• Maintains data quality, integrity and security of ServiceNow configuration management database.
• Supports the creation and maintenance of status reports and after-action reports.
• Supports change/release/configuration readiness reviews, milestone reviews, and go/no-go reviews.
• Provides assistance with updating and maintaining change management templates, user access, and training users concerning the use of the Change Management tools and processes.
• Maintains cross-functional relationships and coordinates work between teams.
• Supports the creation of success metrics, including detailed KPIs and Critical Success Factors.
• Exemplifies KCS Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.

IDEAL CANDIDATE QUALIFICATIONS:

REQUIRED

• Bachelor's degree from an accredited university or college, preferably in a job related major field of study
• Minimum two (2) years of relevant professional experience, or equivalent combination of education and experience

PREFERRED

• Experience with ServiceNow Change Module
• Good understanding/experience of the program/project management process
• Ability to effectively prioritize and execute in a high-pressure environment

WORKING CONDITIONS

• Ability to coordinate cross-functional work teams toward task completion
• Analytical and problem solving skills
• Flexible and adaptable; able to work in ambiguous situations
• Business acumen and understanding of organizational issues and challenges
• This position has a regular full time schedule with a normal work week of Monday through Friday. There may be a need for occasional work after hours or weekends.
• This position may require minimal travel up to 10% of the time.

 WE OFFER:

• Complete health and welfare benefits package
• Competitive salary
• Incentive plan
• Railroad Retirement benefits
• 401k savings
• Leave/vacation plan

EEO STATEMENT

We value a culturally diverse workforce and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other legally protected basis, in accordance with applicable law.

COMPANY OVERVIEW

In 1887, Arthur Stilwell constructed a north-south railroad while others were heading east and west, setting the tone for a century-old legacy of outstanding vision; entrepreneurial spirit; resilience in the face of adversity; and, willingness to challenge conventional wisdom. Building on that legacy, our culture is further defined by a new vision for the future and a core set of values - Safety, Customer Focus, Communication, Teamwork, Initiative & Innovation, and Diversity & Civility. We believe that the way we do business is as important as the business we do.

In addition to a culture that allows employees to thrive, we encourage resourcefulness with an award, recognizing employees who see a problem (or opportunity), find a solution, and use whatever authority and resources are available to get a job done well - accomplishing what was previously thought could not be done.

If you want to do work that is creative and strategic, be heard, grow professionally, be valued by your employer, and know that you are making an important contribution to an essential industry, a global supply chain, and the larger economy, Kansas City Southern may be the place for you.

Required Skills Required Experience