JOB SUMMARY

This position oversees train operations and is responsible for the safe and efficient movement of all trains for an assigned terminal. It ensures the safety of crews and meets operational and financial targets as outlined by the Transportation Service Plant (TSP) and associated Key Performance Indicators (KPI's).

Applies and enforces guidelines to ensure compliance and equitable application of policies, procedures, practices, programs, processes, and systems and makes suggestions for continued improvement or increased efficiencies. Delivers operational results that align with department commitments. Plans and prioritizes work to meet business unit commitments aligned with company goals and financial responsibilities. Supervises the daily activities of field Operations teams. Participates in the interview and selection process, provides training and mentorship, offers career development guidance, and is engaged in performance management. Provides timely and constructive coaching and feedback; develops staff and provides challenging opportunities. Reports to a people leader at a higher career level.

JOB DUTIES

• Manages the operational testing program by observing, documenting, and evaluating safe work practices per GCOR (General Code of Operating Rules), communicating results, and utilizing the elevation process, if necessary.
• Facilitates employee meetings and programs to emphasize safety and discuss safety risks, as needed.
• Investigates accidents and incidents, determines root cause, and resolves or escalates.
• Meets the tactical goals of the TSP (Transportation Service Plan) by managing equipment and staff, reporting results, and recommending solutions. Metrics may include equipment dwell, on-time train origination, right car/right train, work order compliance, customer performance reporting, and consistent accuracy.
• Manages crew starts, crew size, and overtime in a cost effective manner.
• Serves as a first responder to critical incidents when required.
• Makes recommendations regarding hiring, performance, and termination of staff.
• Grows relationships and is an effective partner through strong daily communication with Mechanical, Engineering, Signaling, MLU (Management of Locomotive Utilization), NOC (Network Operations Center), and foreign line carriers.
• Utilizes MCS (Management Control System) and computerized planning tools to make tactical adjustments to the TSP.
• Performs interim senior leader activities during the absence of the Superintendent.
• Exemplifies KCS Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.

BASIC QUALIFICATIONS

• Bachelor's degree from an accredited university or college, preferably in a job related major field of study
• Minimum five (5) years of relevant professional experience, or equivalent combination of education and experience

PREFERRED REQUIREMENTS

• Operations management experience.
• Supervisory and performance management experience.
• Prior experience working with employees covered by a collective bargaining agreement.

The duties, responsibilities and qualifications in this posting are representative categories to be used by an applicant in deciding whether to apply for the position. These general guidelines do not constitute an exhaustive list of qualifications or essential functions of the position.

We are proud to be an EEO/AA Employer/Veterans/Disabled. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Required Skills Required Experience