Job Description

ABOUT KAPELLA GROUP/ GLOBAL CONSTRUCTION

Kapella Group and Global Construction, an industry-leading general contractor, is seeking a Call Center Team Lead for commercial renovation projects ranging between $1 Million and $15 Million. Prior experience working on commercial renovation projects, including Senior Living Facilities or Multifamily, and Occupied spaces is highly recommended.

We invite you to learn more about our company at www.Kapellagroup.com

We offer a progressive environment where your prior skills and experience will be valued and developed further. Our compensation and benefits package is competitive, offering Paid time off, Holiday pay, Health, Dental and Vision insurance. And because our work spans across a multitude of market sectors, our team has an opportunity to shift between project types. Our culture has been described as a family environment that promotes work-life balance. We hope you’ll take a closer look at Kapella Group and Global Construction!

JOB DETAILS

• Lead our Call Center to ensure quality standards such as; goals, proper procedures, correcting errors or problems as needed, etc.
• Perform tasks to assure project and program service level requirements and goals are met. Assume leadership responsibility for departmental tasks and call center activities as required.
• Participate in meetings and recommend changes to procedures.
• Support and enforce call center expectations. Assist with escalated issues or cases as needed.
• Evaluate employee key performance indicators and identify training needs and development opportunities.
• Perform other duties as assigned by leadership.
• Making calls with the team to ensure daily quota is met.
• Setting leads for commercial construction services.

REQUIREMENTS

• B2B CALLING EXPERIENCE 
• Call Center Management experience (Required)
• Call Center Experience (Required)
• Customer Service Experience (Required)
• Inside Sales Experience (Required)
• Outbound Sales Experience (Required)

COMPENSATION

• Commission
• Bonuses

Company Description

With divisions devoted exclusively to owner representation, construction management, CapEx and value-add renovations, restoration and preventative maintenance, and commercial roofing, Kapella Group’s companies are here to serve you from conception to completion, and beyond. Licensed, insured, and bonded (when required) in Colorado, Arizona, Texas, Nevada, Kansas, and Florida, our self-performing regional teams excel at fine tuning our services to best achieve specific client goals.