Job Description
The Position
Specialist, Premium Support (Part-Time)
What We Need
A highly motivated individual that will assist and provide exceptional technical support for our Premium Billing Company customers through inbound call and email channels. Works directly with customers to troubleshoot escalated product issues, advanced payment posting, rejection troubleshooting or any other software technical issues.
Your Area of Focus
- Manage ongoing casework and resolve customer issues and questions while working closely with our internal team and external partners. Involves working collaboratively with Tier 2 Support to ensure timely resolution of problems.
- Act as a trusted resource for our Enterprise customers by leveraging expert knowledge of Kareo’s platform and the medical billing industry to troubleshoot technical issues and claim rejection questions and recommend best practices.
- Educate and empower customers to use Kareo to improve their operations as well as becoming a subject matter expert on Kareo’s software and the medical billing process in general.
- Provide a positive image for Kareo to customers by cheerfully assisting customers with problems.
- Help improve Kareo’s product and processes by providing insights and recommendations to the department‘s plans and the company’s strategy using your unique insight into the challenges faced by our Billing Company customers and acting on our customers behalf as their advocate.
Your Professional Qualifications
- English Communication Skills – oral and written
- Highly motivated and goal-oriented individual
- Positive attitude and professionalism
- High level of interpersonal skills
- Ability to work cross-functionally
- Deep knowledge of customer service principles and practices
- Must be flexible to change based on business needs
- Must be dependable and self-motivated
- Strong analytical and problem-solving skills
- Ability to demonstrate professional and friendly demeanor with our customers
Our Values
- Passionate - Be Passionately Driven: We take pride in our work, inspire others to excel, and are dedicated to solving tough problems in healthcare. We hold ourselves to the highest standards. And we work with urgency because what we do matters.
- Customer-Focused - Dedicated to Customer Success: Helping our customers succeed directs every action we take. We’re committed to helping their practices run smoother so their patients can thrive. We are solution-oriented and aligned with their needs.
- Collaborative - Together We’re Better: Great teams are collaborative, selfless, hardworking, and dedicated. We are willing to do what it takes to get the job done so we can accomplish more together.
- Growing - Constant Growth: We strive to have a growth mindset in all we do. We reject the status quo. We take a unique approach and make every effort to bring clarity to a needlessly complex industry. We are creative problem solvers that believe in making things better.
Kareo is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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