Job Description

Who We Are: Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is affordable, trustworthy, and in convenient locations. Our guests enjoy seamless check-ins, spacious apartments and attractive amenities, helping them feel right at home. If anything comes up, our remote customer service is available 24/7, ensuring our hospitality is felt, not seen.

Behind the scenes, we leverage technology and innovative operations to build a globally scalable offering that delivers high quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few to a few hundred Kasas in any type of building, in just about any location. We currently have Kasas in over 17 states and are expanding into new markets all the time.

All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and mission. We strive to foster a culture that values feedback, support, and collaboration throughout the organization. As a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across Kasa. A few examples include engaging All-Hands meetings, department get-togethers (online and in person), and team-wide celebrations of important milestones. We encourage team members to stay at Kasa properties to experience our product firsthand and meet local team members when nearby. Guests are critical to Kasas mission. Accordingly, every new **Kasa team member gets trained in Guest Experience during their onboarding.

Our team is fortunate to have diverse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industry. If Kasas vision and culture speaks to you, and youre up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!

The Role

• The Property Launch Operations Specialist is primarily focused on making sure that new Kasa's are ready for guests by their planned opening date. We take empty and also furnished apartments and add the necessities required to prepare them to be operational and guest-ready.
• Supervise a team of contractors to:
  • Coordinate organization and distribution of furniture and supplies.
  • Build furniture and organize units based off of designers specs.
  • Clear rooms of any trash and clean to hotel-level quality.
• During a property launch, you'll make sure that everything is running smoothly. This is a very hands-on role and will guide work as well as get your hands dirty in work to assist contractors in completing on time.
• Develop tutorials and walkthroughs to preempt guest questions & issues: check-in/check-out instructions and documentation, complete with pictures and video tours.
• Build and maintain positive relationships with building staff and ensure smooth hand-off of the completed project to Kasa's offsite Partner Success and Guest Experience teams.

About the Team The Property Launch Operations team is a fully remote team with members across California, Texas, Colorado, Illinois, New York, and more. The team is split primarily between two functions: planning move-ins / move-outs and the execution of move-ins / move-outs. Our Launch Operations coordinators set up everything ahead of time, so that you can show up and manage the movers/builders to open or close the units. As a team, we're focused on efficiency, good communication, and teamwork. This allows us to open units on-time and under-budget often we're able to open up 5-10 units in less than a week!

Launch Week: What to Expect as a Kasa Property Launch Operations Specialist

• Monday: Project Managers will fly (or drive during COVID) to site, arriving around 11am-noon. They'll meet with the leasing office, collect keys, fill out unit inspection forms, and purchase local supplies needed for the work ahead. You'll assess the building to determine the easiest check-in process for our guests.
• Tuesday: Most of our furniture and supplies arrive. We'll have a moving crew there to inventory all the supplies, help distribute the furniture, and begin to assemble it.
• Wednesday: Ideally, all furniture will be built by Wednesday afternoon. Meanwhile, you'll be tracking down any missing furniture/supplies and begin installing all of our technology devices. The technology devices give our operations teams the ability to monitor all of our units remotely (sound, smoking, door lock codes, etc.)
• Thursday: We'll remove all the trash (cardboard, styrofoam) from the units and begin placing furniture. We'll also sort and place all the supplies (linens, kitchenware, etc.) in the units.
• Friday: We'll have a deep clean from our local housekeepers, get professional photos taken, and wrap up any last-minute work.
• The above schedule is an example of an ideal schedule. Every project timeline is dependent on multiple factors that determine the actual length of time to launch new units. More often than not, we are working through weekends to get the job completed as soon as possible. Days off are accrued and made up the next time we are back home.

Other Responsibilities of a Property Launch Operations Specialist

• Being such a flexible team, we commonly work with other parts of the department to assist with warehouse inventory, organizing, packing and shipping, and developing process improvements. If this sounds exciting to you, then you are a great fit for this role!
• Our company business needs may also require property move-outs, organized by our team's logistic group and supervised on-site by the Launch Operations Specialists.
• Help write and evolve our property launch playbook to improve and streamline our processes as we continue to grow.

The Skills

• ATTENTION TO DETAIL: You are obsessed with making sure every detail is perfect to ensure our guests have great experiences. You love checklists and are a quick learner who is efficient with time and effort.
• COOL UNDER PRESSURE: Things don't always go exactly to plan. You will need to be able to handle stressful situations while juggling multiple responsibilities, often with tight deadlines.
• ONSITE PROJECT MANAGEMENT: There are 130+ tasks during each build, and you will track them all and coordinate every moving piece to get the job done as efficiently and safely as possible.
• FOCUSED ON RESULTS: You are focused on completing the job at hand. We're looking for someone who is not afraid to roll up their sleeves and do whatever it takes to get the job done.
• AN EYE FOR EFFICIENCIES: Were always seeking to improve our operations, so were looking for someone who values the same; to find process improvements and to freely share their knowledge and ideas with the team.

Requirements

• This is an entry-level position that is a tremendously fun job for the right personality. You'll be traveling 80-90% of the time, with all expenses (food, accommodations, flights, Ubers, etc.) paid for!
• Proven ability to schedule and supervise third-party contractors (movers, builders, housekeeping teams, locksmiths, etc.)
• Physically willing and able to help with moving furniture and supplies when needed (must be able to lift 100lbs.)
• We are based in the SF Bay Area, but this position can be based anywhere - must be self-motivated and comfortable working remotely.
• Basic "handy-person" skills.
• Willing and able to take on warehouse work: Inventory management using Sortly inventory management software, organizing to meet logistics team plans, and packing/shipping according to logistics team pick lists. Most of our warehouses are not climate controlled, so you must be comfortable working year-round in seasonal outdoor temperature conditions.

Plus if...

• Experience in the travel & hospitality industry
• Previous construction and/or maintenance experience
• Previous logistics/warehousing experience

In one year, you will succeed at Kasa by:

• Developing solutions to help the team improve efficiencies, reduce costs, or make our Kasa units look nicer.
• Having a positive attitude and continuously asking what more you could be doing.
• Building strong relationships in the Launch Operations team and more broadly across other Kasa departments.
• Be open to feedback on areas for growth and improvement (you'll have 1:1s with your manager every two weeks!)
• Communicating well via email, Slack, and on team calls.

BENEFITS

• REMOTE WORK: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
• KASA TRAVEL CREDIT: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a 50% discount on any nights for friends and family
• FLEXIBLE PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work
• COMPETITIVE SALARY: We offer base salaries at or above market rates plus additional earning opportunities based on the position
• HEALTH COVERAGE: We've invested in comprehensive health insurance options to help when you need it most
• TRAVEL EXPENSES PAID: While traveling for work, all of your flights, Ubers, meals, and accommodations are paid for by Kasa.

Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.