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Business Analyst

Kasasa

Business Analyst

Austin, TX
Full Time
Paid
  • Responsibilities

    We're looking for much more than qualified applicants! We want individuals who believe that anything worthy of their effort is worthy of their best effort. That anything we produce should not merely compete but truly dominate its category.


    Kasasa employees are dedicated to helping community banks and credit unions compete and win. Like the Spartans in the Battle of Thermopylae, we stand together and inspire others to join us in our mission. Stronger together and united by core values, we are more than a team: We are a phalanx.


    Are you ready to join an amazing group of people who genuinely love their jobs, in an environment that inspires greatness?

     

    Summary of Purpose:

    Kasasa is looking for a Business Analyst who will work closely with internal stakeholders and team members to ensure timely and effective support, roll out, and maintenance of consumer-facing web and native app products. The Business Analyst will be responsible for delivering and assisting in all aspects of defining, managing, and supporting enterprise applications including configurations, implementation of applications, and support 3rd party integrations.

     

    Position Responsibilities:

    • Translate program strategy by writing detailed business requirements (features and user stories) consumable for Dev teams for assigned products.
    • Conduct in-depth analysis and participate in collaborative meetings with the stakeholder teams to discuss progress and issues to be resolved.
    • Actively seek ways to improve system performance and stability as well as improve end-user experience.
    • Identify, troubleshoot, and resolve complex system issues as reported by end-users. Provide technical support and utilize appropriate resources with minimal guidance to provide proper issue resolution.
    • Support existing business processes and provide appropriate feedback and recommendations on process improvements.
    • Assist with evaluating system releases, enhancements, and new product offerings, identifying the feasibility, compliance/regulation requirements, and/or the benefits to be gained.
    • Assist with the implementation of new releases of the software, including regression testing, scheduling, and change management. Ensure that the new features are fully tested and communicated.
    • Serve as the subject matter expert for assigned systems and projects related to core applications. This includes 3rd party integrations, employee permissions, system configuration, testing, and reporting needs.
    • Support various business units throughout the organization by understanding workflows, processes, data collection, reporting needs, and other technical issues associated with application software.
    • Work under general supervision or broad instruction.
    • Other duties as assigned.

    Skills and Qualifications:

    • Relevant expertise in Product Management, Business Analysis, and/or System Analysis experience in an agile software product development environment.
    • 4-5 years Experience in managing or supporting Enterprise Business Applications such as CRM, Digital/affiliate advertising, marketing automation, and data analytics across web and native app platforms
    • Solid project management skills and the ability to successfully manage multiple tasks at any given point
    • Knowledge of web and native app Platforms and experience working with IT teams is required
    • Excellent written and oral communication skills. Ability to respond diplomatically to sensitive and critical issues.
    • Demonstrated problem-solving, collaboration, and critical thinking experience/ability
    • Outstanding troubleshooting, analytical and problem-solving abilities
    • Strong understanding of software systems from the user’s and technical perspective. experience with system administration or systems architecture is a plus
    • Proficiency in MS Suite (Excel, PowerPoint, Word, Visio, Project, Access). JIRA and Confluence skills are a plus.
    • Experience with SQL, JQL, and understanding of database structures strongly desired
    • Bachelor’s degree in a related field or equivalent

     

    The purpose of this position description is to serve as a general summary and overview of the major duties and responsibilities of the job.?It is not intended to represent the entirety of the job nor is it intended to be all-inclusive.?Therefore, the position may be required or requested to perform for Kasasa other work duties not specifically listed herein.

     

    Management reserves the right to modify, defer or rescind this position description at any time, with or without prior notice.