Administer and maintain user environment including user desktop, software, and hardware issues in a Service Desk environment
Troubleshoot a wide range of issues in a Windows 10 and MAC OS domain
Responsible for a variety of ongoing and new projects, adding technological value to the business process
Provide a wide array of technical support and software resolution to end users through troubleshooting
Responsible for researching and recommending new trends in computing equipment
Process and record call transactions in a call center end-user environment
Resolve and diagnose technical hardware and software issues
Should enjoy learning new technologies and collaborating in groups and working with people
Must have excellent communication and customer service skills
Working knowledge of basic PC hardware and software functionality including MS Office and data manipulation in Word and Excel documents
Skilled in various applications and able to research error codes
Ability to communicate effectively and concisely, both verbally and in writing
Ability to multi-task and maintain good communication is a must
Team player with a good attitude and the ability to be assertive
Outstanding customer service skills
Proficient in MS Office, Document Management Systems, Email, iPhones, iPads, MacBook, Printers
Bachelor's Degree in Computer Programming/IT Systems with minimum GPA of 3.0
2+ years of related IT/Development or End User Support/Help Desk experience
Active Directory / Exchange experience a plus.
Must be able to pass Background, Credit, Employment Verification and Reference check!
Qualified candidates please send your resume in for immediate consideration. Must be flexible with a rotating after-hours schedule. IDEAL CANDIDATES HAVE LEGAL INDUSTRY OR LAW FIRM EXPERIENCE!!!!
Please apply now.