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IT Support Specialist

Kaufman Borgeest & Ryan

IT Support Specialist

Full Time
  • Responsibilities
    • Administer and maintain user environment including user desktop, software, and hardware issues in a Service Desk environment

    • Troubleshoot a wide range of issues in a Windows 10 and MAC OS domain

    • Responsible for a variety of ongoing and new projects, adding technological value to the business process

    • Provide a wide array of technical support and software resolution to end users through troubleshooting

    • Responsible for researching and recommending new trends in computing equipment

    • Process and record call transactions in a call center end-user environment

    • Resolve and diagnose technical hardware and software issues


    • Should enjoy learning new technologies and collaborating in groups and working with people

    • Must have excellent communication and customer service skills

    • Working knowledge of basic PC hardware and software functionality including MS Office and data manipulation in Word and Excel documents

    • Skilled in various applications and able to research error codes

    • Ability to communicate effectively and concisely, both verbally and in writing

    • Ability to multi-task and maintain good communication is a must

    • Team player with a good attitude and the ability to be assertive

    • Outstanding customer service skills

    • Proficient in MS Office, Document Management Systems, Email, iPhones, iPads, MacBook, Printers


    Bachelor's Degree in Computer Programming/IT Systems with minimum GPA of 3.0


    2+ years of related IT/Development or End User Support/Help Desk experience

    Active Directory / Exchange experience a plus.

    Must be able to pass Background, Credit, Employment Verification and Reference check!

    Qualified candidates please send your resume in for immediate consideration. Must be flexible with a rotating after-hours schedule. IDEAL CANDIDATES HAVE LEGAL INDUSTRY OR LAW FIRM EXPERIENCE!!!!

    Please apply now.