Debit Card Fraud Prevention Analyst
How will this role impact First Command?
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Reporting to the VP of Bank Operations, the Debit Card Fraud Prevention Analyst is responsible for the prevention, detection, and analysis of fraudulent activity related to Mastercard debit card transactions. This role plays a critical part in safeguarding client assets and maintaining the integrity of First Command Bank’s payment systems. The analyst will monitor transactional activity, investigate suspicious patterns, and respond to potential fraud in real time, using analytical tools and fraud detection systems. In addition, this position is responsible for reconciling and balancing adjustments related to debit card dispute and fraud cases, ensuring accuracy and compliance with regulatory guidelines. The Debit Card Fraud Prevention Analyst will collaborate closely with internal partners, external vendors, and card network representatives to enhance fraud mitigation strategies while supporting an exceptional client experience.
What will the employee do in this role?
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· Recognize fraud trends by analyzing data, performing analysis to identify fraud patterns, then formulate and recommend a course of action to mitigate fraud loss, all while balancing the customer experience.
· Oversee and maintain all fraud-related processes and procedures within the department, ensuring effective prevention controls are in place across First Command Bank’s payment channels.
· Ability to recognize and utilize all resources available to formulate processes and procedures that will minimize First Command Bank’s exposure to fraud.
· Create ad hoc statistical analysis and summary reporting to management
· Acquire and maintain a working knowledge of MasterCard Operation Regulations and First Command Bank directed rules and strategies concerning fraud detection and prevention.
· Obtain and remain proficient with the tools and techniques employed by First Command Bank to mitigate card fraud loss.
· Establish, modify, and eliminate block rules for various card types, foreign & domestic to determine acceptable fraud loss and False Positive Rates (FPR)
· Direct initiatives surrounding debit card compromises and other “at risk” scenarios.
· Assist in the review, management, and control of fraud losses to create Best-in-Class metrics including losses as related to industry standards, average fraud loss balance, false positive ratio, and impacts to customers; then present findings and recommendations to management.
· Create ad hoc fraud trends and loss reporting as well as other peer group reporting & analytics. (ABA)
· Perform tasks associated with activity alerts/fraud investigations, daily/monthly reports, address change report, email alerts and other reports that assist in the mitigation of fraud loss and reduction of impacts
· Conduct daily reconciliation of debit card dispute general ledger account
· Perform ongoing training and support of customer service team for best practices in debit card processing and debit card disputes
· Collaborate with 3rd party venders to ensure quality and consistent processing of debit card disputes
· File and monitor insurance claims regarding dispute fraud loss
· Understand and comply with all bank policy, laws, regulations, and the bank's BSA/AML program, as applicable to the job duties.
· Complete bank compliance training and adhere to internal procedures and controls, as required.
· Provide extensive customer telephone support for all topics related to debit and ATM cards
· Issue instant issue debit cards while adhering to all compliance and regulatory guidelines
· Ensure that the daily settlement, chargebacks, adjustment entries, and fraudulent card activity alerts from third party processors are researched and posted in a timely and accurate manner and appropriate action is taken by the bank
· Work closely with various audit teams/regulators to provide necessary documents within given timelines
· Other duties as assigned.
· Partner with Law Enforcement and file cases when necessary.
What skills/qualifications do you need?
Education
· High School education or equivalent
· College preferred
Work Experience
· 1-3 years banking or related experience
· 1-2 years call center experience (preferred)
**Certifications **
· Fraud related certifications such as Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), or Certified Financial Crime Specialist (CFCS) a plus.
Required Knowledge, Skills, and Abilities
· Word, Excel, and Outlook
· Must possess strong analytical and mathematical skills
· Effectively communicate both orally and in writing with our customers, prospects, advisors, employees and third parties.
· Must maintain highly confidential information and records in a secure manner
· Must handle numerous responsibilities simultaneously with many interruptions
· Must stay on task and meet deadlines while working with multiple members of the Team on multiple projects.
· Functions well under time pressure.
· Ability to take ownership of each duty, proof work for accuracy, and deliver a high-quality product.
· Ability to accurately follow oral and written instructions exercising judgment in those cases which fall outside of the norm.
· Must be able to master programs used within First Command Bank and the Operations Department, including Silverlake, FIS and other banking systems as required.
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