Job Description

GREAT OPPORTUNITY! Keating Dental Laboratory (KDL) is rapidly growing and expanding, and we are seeking a Customer Service Representative to join our inside team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, dental assisting, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

ABOUT KEATING DENTAL LAB:

Founded in 2002 by industry veteran Shaun Keating, CDT, Keating Dental Lab has quickly become one of America’s top dental labs. Known for our committed customer service and high-quality work, Keating Dental Lab aims to be a natural extension of their customers dental practices. Our restorations are all made in the USA, in our state-of-the-art laboratory ensuring that nothing is outsourced, and everything is made with the highest quality materials. Always thinking through ways to help dental offices improve their workflow using digital dental technologies.

Keating Dental lab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, natural origin, disability, protected Veteran status, or any other characteristics protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at 949-955-2100.

Company Description

Founded in 2002 by industry veteran Shaun Keating, CDT, Keating Dental Lab has quickly become one of America’s top dental labs. Known for our committed customer service and high-quality work, Keating Dental Lab aims to be a natural extension of their customers dental practices. Our restorations are all made in the USA, in our state-of-the-art laboratory ensuring that nothing is outsourced, and everything is made with the highest quality materials. Always thinking through ways to help dental offices improve their workflow using digital dental technologies.