Job Title: Service Appointment Coordinator
Reports to: Service Manager
Position Summary: The Service Receptionist is responsible for routing all incoming calls, taking thorough messages and providing basic information to callers. Must represent the facility in a professional, friendly manner at all times. Must present a professional appearance.
Essential Duties & Responsibilities:
Knowledge, Skills and Abilities Required:
**** Educational: High school diploma or the equivalent.
Experience: None.
Special Skills (i.e., licenses, certifications, etc.): Excellent oral communication skills. Must speak clearly on the telephone, and convey an image of professionalism and competence to callers. Ability to read and comprehend instructions and information. Ability to use personal computer applications including word processing and spreadsheet applications.
Physical Demands and Working Conditions:
**** Frequently works on a computer or doing other “close vision” work. Occasionally requires the ability to lift 20 pounds of material. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle dealership. Occasionally, exposed to loud noise, exhaust fumes or other airborne particles.
__
__
__