What you’ll be called: Community Engagement Coordinator – KW LandWhere you’ll work: KWRI Headquarters—Austin, TXNamed a Happiest Company to Work for in 2020; one of the Best Places to Work in Austin, TX; and featured on the Training Magazine Training 125 list seven times, Keller Williams Realty International (KWRI) thrives within a creative and collaborative culture where transforming the real estate industry through technology is our primary goal.
Essential Duties and Responsibilities:
Prepare, implement, and evaluate KW Land’s annual goals with KW Land’s Director of Innovation and the Sr. Director of Operations – Communities
Process new membership application and cancellations for KW Land
Notify Team Leaders of new members
Develop onboarding communications in workflow in conjunction with our Communications Specialist
Own customer service inquiries through phone, e-mail, and applicable systems
Prioritize/triage membership customer service-related escalations
Virtual Assistant will support all basic customer service questions
Manage all aspects of offboarding for the KW Land communities’ division
Event planning
Support the events team in planning Family Reunion, Mega Camp, Summits, and Retreats specific to their respective community
In conjunction with our business development team, maintain relationships with our marketplace vendors while constantly identifying new products and services to onboard for KW Land in the marketplace
Work with the KWU team in identifying onscreen talent and appropriate topics for communities Connect Livestreams
Champion the “value proposition” for KW Land while identifying additional vendors, products, and services to increase our offerings to our agents and leadership in the field
Work with KWU to plan and execute community-specific training through the training applet
Develop annual training calendars in conjunction with leadership
Translate all residential trainings and models to KW Land as applicable
Manage special projects and tasks as assigned
Minimum Qualifications:
Business, Marketing, Communications, Management degree or relevant experience.
Travel 25% of the time
Who are we?Keller Williams Realty Inc. is the largest real estate company by agent count across the globe and is number one in units and volume in the United States. Founded in 1983, we pride ourselves on an agent-centric, technology-driven and education-based culture that rewards agents as stakeholders. Keller Williams Realty International (KWRI), is the company’s corporate headquarters located in Austin, TX. Here, through a focus on cutting edge technology, education, and products and services, we support our agents and associates to create careers worth having, businesses worth owning, lives worth living, experiences worth giving and legacies worth leaving.