What you’ll be called: Success Coordinator
Where you’ll work: KWRI Headquarters—Austin, TX
Named a Happiest Company to Work for in 2019; one of the Best Places to Work in Austin, TX; and featured on the Training Magazine Training 125 list seven times, Keller Williams Realty International (KWRI) thrives within a creative and collaborative culture where transforming the real estate industry through technology is our primary goal.
What you’ll do:
Ensure the long-term success of Keller Williams agents by providing high-touch technology onboarding with the goal of agent retention and technology adoption and engagement. You will serve as a subject matter expert through written and oral communication with our associates in the field on the core business functionality of all Keller Williams Technology. Build and supporting customer relationships through support, tracking, reporting on requests and providing training and proactive solutions utilizing critical thinking. You will collaborate with the Operations Team to improve processes and provide the associates feedback to our internal partners.
Essential Duties and Responsibilities:
Assist Keller Williams associates with technology setup, fostering relationships to drive adoption of new and existing technology through ongoing support.
Present online and in-person product training utilizing a variety of delivery methods including phone and web-based training.
Provide exceptional customer service to requests received via all mediums (email, phone, social media and chat).
Troubleshoot customer problems to determine user error and technical deficiencies. Report technical deficiencies to internal teams and develop pro-active training to prevent future user errors.
Meet agent retention and technology adoption metrics.
Posses excellent communication skills, both written and verbal.
Maintain a polished and professional demeanor.
Minimum Qualifications:
Bachelor’s degree or equivalent experience.
Proficient with technology, including Microsoft Office, Google Suite and smart phones.
Preferred Qualifications:
2 or more years of customer service experience, preferably in a role requiring communication by phone, email and chat.
Working knowledge of technology systems, applications and platforms, including SalesForce, Gainsight, Zendesk or other CRM systems.
Who are we?
Keller Williams Realty Inc. is the largest real estate company by agent count across the globe and is number one in units and volume in the United States. Founded in 1983, we pride ourselves on an agent-centric, technology-driven and education-based culture that rewards agents as stakeholders. Keller Williams Realty International (KWRI), is the company’s corporate headquarters located in Austin, TX. Here, through a focus on cutting edge technology, education, and products and services, we support our agents and associates to create careers worth having, businesses worth owning, lives worth living, experiences worth giving and legacies worth leaving.