What you’ll be called: Customer Service Support Representative

Where you’ll work: KWRI Headquarters—Austin, TX

Named a Happiest Company to Work for in 2018; one of the Best Places to Work in Austin, TX; and winner of the prestigious Training 125 award from Training Magazine in 2017, Keller Williams Realty International (KWRI) thrives within a creative and collaborative culture where being at the forefront of real estate is our primary goal.

What you’ll do:

KW MAPS Coaching offers training and coaching for real estate professionals and business leaders committed to transforming their lives and businesses. As our Customer Service Support Representative, you will provide exceptional customer services to our KW MAPS coaches.

Essential Duties and Responsibilities:

Serve as the first point of contact for all coach inquiries and questions received via phone and email.

Process, track and resolve all coach requests in database.

Proactively call coaches to determine satisfaction and maintain accurate feedback.

Participate in coach events, including responding to event inquiry emails, processing event registrations and assisting on-site during events.

Coordinate coach communication, including newsletters, emails and social media.

Other duties as assigned.

Minimum Qualifications:

1 year of customer service experience.

Proficient in MS Office (Excel, Word, PowerPoint) and Google Drive.

Preferred Qualifications:

3 years of customer service experience.

Experience using a CRM.

Superior oral and written communication skills.

Work Environment:This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Additionally, this role will require a small amount of lifting and carrying.

Position Type/Expected Hours of Work:This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. This position occasionally requires long hours and occasional weekend work as job duties demand.

Travel:Travel is primarily local during the business day, although some out-of-area travel may be expected.

Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Who are we?

Keller Williams Realty Inc. is the largest real estate company by agent count across the globe. Founded in 1983, we pride ourselves on a unique, agent-centric culture emphasizing a profit sharing system which rewards our associates as stakeholders and partners. Keller Williams Realty International (KWRI), is the company’s corporate headquarters located in Austin, Texas. Here, through a focus on cutting edge technology, education, and products and services, we support our agents and associates to create careers worth having, businesses worth owning, lives worth living, experiences worth giving and legacies worth leaving. In this way we fulfill our vision to be the real estate company of choice.