What you’ll be called: Luxury Concierge Specialist

Where you’ll work: KWRI Headquarters—Austin, TX

Named a Happiest Company to Work for in 2020; one of the Best Places to Work in Austin, TX; and featured on the Training Magazine Training 125 list seven times, Keller Williams Realty International (KWRI) thrives within a creative and collaborative culture where transforming the real estate industry through technology is our primary goal.

What you’ll do:

Provide world-class customer service for our luxury agents and leaders in the field around KW Luxury.

Essential Duties and Responsibilities:

Manage the luxury@kw.com member services email and main phone line

Triages and escalates member service requests accordingly internally

Provides chat and Q&A support on all Luxury Learning Series and Luxury Masterminds

Support MC’s and Regions with the adoption and implementation of the new luxury membership

Function as liaison between our sign vendors and our luxury members for any challenges/requests

Partner with the professional services department to create world-class turnkey services

Partner with the Luxury Operations Manager to recruit, curate, and onboard luxury specific vendors for the marketplace

Support the luxury segment influencer with field-specific requests

Minimum Qualifications:

High School diploma or GED

1 - 3 years of customer service experience

Preferred Qualifications:

College degree in business administration, communication, marketing, or psychology

3 – 5 years of customer service experience

Who are we?

Keller Williams Realty Inc. is the largest real estate company by agent count across the globe and is number one in units and volume in the United States. Founded in 1983, we pride ourselves on an agent-centric, technology-driven, and education-based culture that rewards agents as stakeholders. Keller Williams Realty International (KWRI), is the company’s corporate headquarters located in Austin, TX. Here, through a focus on cutting-edge technology, education, and products and services, we support our agents and associates to create careers worth having, businesses worth owning, lives worth living, experiences worth giving, and legacies worth leaving.