Agent Services Concierge Where you will work: Keller Williams South Forsyth Who are we? Frequently recognized as the nation's most innovative and agent-friendly brokerage, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams South Forsyth Market Center features a state-of-the-art real estate training room, majestic office space, and a friendly atmosphere that is recognizable the moment you enter. With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, Keller Williams South Forsyth is a hot spot for agents looking to build and grow their real estate careers rapidly. Who are we looking for? The Agent Services Coordinator must be able to handle a wide range of responsibilities. The right person for this position will be friendly and outgoing with a strong desire to help and serve others. The Agent Services Coordinator will assist the Team Leader with agent intake and exit processes and be seen as the go-to person for all the agents within the Market Center. This person should be a self-starter who is comfortable taking charge with little to no supervision. The Agent Services Coordinator must be able to move with a sense of urgency to ensure they take care of their agent’s needs in a timely manner. What will you do? These are the standards a well-above-average performer will maintain or exceed: • The onboarding process for agents, both experienced and new. Hold weekly agent orientations and one-on-ones with experienced agents coming on board. • Proactively solve problems as they arise & be able to assess what's urgent & important and what can wait. • Be a Team Player and play all in, knowing that we are One Team with One Goal Communications/Interactions • Staff – To be responsible for correct intake paperwork from all new associates, daily activities of the Market Center, works closely with Executive Assistant, Assistant MCA, Compliance Director, Director of Technology, and all other team members – daily • Sales Associates – Assist in connecting them to our resources – daily • Team Leaders – Morning huddle and Agent Pipeline is your One Thing – daily • Prospective Sales Associates – To help with the intake/ transition process, transferring licenses, etc. – weekly Compensation $38,000+ year depending on experience Job Type: Full-time • Monday to Friday 8-5 About Keller Williams Atlanta Partners From sharing profits to agent-led leadership to team and expansion models to technology – we continue to reach new heights through innovation, disruption, and an uncompromising agent-first mindset. • #1 2023 RealTrends 500 - RealTrends • America’s Best Employers For New Graduates 2023 - Forbes • America’s Most Innovative Companies 2023- Fortune • Top 5 Real Estate Franchise Brands 2023 - T3 Sixty / Swanepoel • 2023 Tech Trendsetters - HousingWire • 2023 Culture100 Award - Franchise Business Review • World’s Top Female-Friendly Companies 2022 - Forbes • Best Places to Work 2021 - Glassdoor • Top Franchise 2021 - Franchise Business Review • America’s Best Customer Service 2021 - Newsweek • Most Profitable Franchises 2020 • Top Franchises for Veterans 2020 • Franchise Culture100 Awards • Best Employers For New Graduates 2020, America’s Best Employers Responsibilities: • Coordinate and manage all aspects of agent onboarding and training • Ensure accurate and timely processing of real estate agent onboarding and paperwork • Provide exceptional customer service to agents, clients, and vendors • Utilize CRM system to maintain and update agent and client databases • Support the leadership team in office event planning • Understanding GSuite will be essential since it will be used daily to communicate & track activity • Knowledge of Canva is a plus since we use that for templates to post on our SM channels • Organization. It is imperative to follow our system to stay ahead and on top of agent count and their personal information at all times. • Agent Initial Set-Up & • Follow the intake process and checklist for all incoming and exiting agents. • Assist with all Market Center events, including Red Day, training events, class lunch coordination, weekly setup when in Market Center, and many other activities throughout the year. Qualifications: • Extraordinary people skills • Leadership, management, and team-building skills • Goal setting, planning, accountability skills • Problem-solving skills • Proactive, positive attitude • Above-average recruiting skills • Career development and training skills • Knowledge of Google Suite • Willing and able to embrace new technology, master it, and teach it to others • Computer and MLS experience • Track record of success in past jobs/tasks Compensation: $38,500

• Coordinate and manage all aspects of agent onboarding and training • Ensure accurate and timely processing of real estate agent onboarding and paperwork • Provide exceptional customer service to agents, clients, and vendors • Utilize CRM system to maintain and update agent and client databases • Support the leadership team in office event planning • Understanding GSuite will be essential since it will be used daily to communicate & track activity • Knowledge of Canva is a plus since we use that for templates to post on our SM channels • Organization. It is imperative to follow our system to stay ahead and on top of agent count and their personal information at all times. • Agent Initial Set-Up & • Follow the intake process and checklist for all incoming and exiting agents. • Assist with all Market Center events, including Red Day, training events, class lunch coordination, weekly setup when in Market Center, and many other activities throughout the year.