We are searching for a Real Estate Operations Coordinator to be a critical part of our expansion empire. Our favored prospect is skilled, detailed, organized, imaginative, and talented - a master of systems who is always looking for new, inventive, and effective business procedures that preserve time and money. As a pivotal leader in the Hub, located in our Washington D.C. office in Brookland, the Real Estate Operations Coordinator must be a fast learner, possess a constructive attitude, and display ambition, enthusiasm, and a willingness to work both hard and smart. The ideal candidate must also have remarkable verbal and written communication abilities. They must thrive in a rapid-paced and ever-changing atmosphere and have excellent follow-up and resolving skills. The Real Estate Operations Coordinator demonstrates a strong commitment to supporting the success of the team and to developing into a supportive head within the company. As the business progresses and with future growth opportunities they will be responsible for selecting, preparing, and managing new department associates to ensure that the organizational processes are accomplished to the highest standard with maximum efficiency. Responsibilities: What will you do? These are the standards a well-above-average performer will maintain or exceed: • Leads, Manages and Holds Accountable • Build, implement, and manage all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and, events, and marketing • Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems • Is responsible for all financial systems, including maintaining the books, assuring the collection of commissions, maintaining the budget, and generating financial reports • Creates and maintains an operations manual that documents all systems and standards • Coordinates the purchase, installation, and maintenance of all office equipment • Process Management • High-Level Implementation • 95% of responsibilities are to be performed independently of supervision. This position is the key contact for all things operations • Must work well under pressure and with critical deadlines • Maintain confidentiality of the company and activities of the team • Creation and Maintenance of operations manual with team systems and performance standards • Designing, implementing and overseeing systems • Review and implement new systems to increase productivity • Stay abreast of the changes and trends within the industry • Manage online/offline marketing efforts and track ROI on all marketing expenses • Manage daily accountability of the entire team including contests, agent activities, and office accounting • Coordinate and follow up with marketing events • Onboarding and Offboarding of all team members • Create and Maintain all Operations Manuals for Team systems and performance standards - duplicatable and scalable Essential duties and responsibilities • System development, implementation, documentation, and management • Information management • Oversight of contracts through closing • Tracking systems: productions, inventory, profit, sales, expenses, clients, event attendance, campaign analytics, etc • Customer/Vendor relations • Leading administrative department members (as appropriate to organizational structure) Qualifications: • Bachelor’s degree preferred • 1-year minimum real estate industry experience • A real estate license is preferred but not required. (Unlicensed candidates must be willing to get their real estate license within 6 months of onboarding) • 1–3 years of service and management experience • 3–5 years of administrative + operations experience, preferably in real estate • Strong writing skills • Strong rapid & logical problem-solving skills • Dependable and reliable • Team player • Willing to go above the call of duty • Punctual • Strong leadership, management, and financial skills • Goal setting, planning, and accountability skills • Experience in the management of a team or staff • Strong and Positive Customer Service Attitude • Excellent communication skills and organizational skills • Familiar with Microsoft Word, Excel, and Multiple Listing Service • Can work on deadlines and handle private client information • Must be fluent in real estate contracts • Knowledge of Google Suite (sheets, slides, docs, drive, etc.), Microsoft Office (PPT, Word, Teams), Adobe Acrobat, Zoom, Canva, Social Media (FB, IG, etc.) Eventbrite, Mailchimp, and client relationship, management systems • This is an in-office opportunity with 1 flex day to work from home • Base salary, health insurance, and other employee benefits • Complete basic bookkeeping tasks, track office expenses, and ensure the monthly budget is adhered to • Create and update MLS listings in the database and oversee the marketing materials for each listing, including social media posts, photography, signage coordination, brochure drop-off, and any other necessary materials • Support other realty departments when necessary • Amazing opportunity for growth Compensation: $55,000 - $65,000 yearly

• What will you do?These are the standards a well-above-average performer will maintain or exceed: • Leads, Manages and Holds Accountable • Build, implement, and manage all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and, events, and marketing • Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems • Is responsible for all financial systems, including maintaining the books, assuring the collection of commissions, maintaining the budget, and generating financial reports • Creates and maintains an operations manual that documents all systems and standards • Coordinates the purchase, installation, and maintenance of all office equipment • Process Management • High-Level Implementation • 95% of responsibilities are to be performed independently of supervision. This position is the key contact for all things operations • Must work well under pressure and with critical deadlines • Maintain confidentiality of the company and activities of the team • Creation and Maintenance of operations manual with team systems and performance standards • Designing, implementing and overseeing systems • Review and implement new systems to increase productivity • Stay abreast of the changes and trends within the industry • Manage online/offline marketing efforts and track ROI on all marketing expenses • Manage daily accountability of the entire team including contests, agent activities, and office accounting • Coordinate and follow up with marketing events • Onboarding and Offboarding of all team members • Create and Maintain all Operations Manuals for Team systems and performance standards - duplicatable and scalableEssential duties and responsibilities • System development, implementation, documentation, and management • Information management • Oversight of contracts through closing • Tracking systems: productions, inventory, profit, sales, expenses, clients, event attendance, campaign analytics, etc • Customer/Vendor relations • Leading administrative department members (as appropriate to organizational structure)