Keller Williams Nashville, one of the nation’s biggest real estate companies, is seeking an exceptional leader to lead our office staff at the highest level. About You: As the Director of Operations, you'll be the driving force behind our office's efficiency and success. Your exceptional communication skills, attention to detail and ability to drive a vision forward through systems will enable you to lead with authority and inspire both your team and agents. You bring an extensive understanding of excel and technology, allowing you to streamline processes and adapt to modern trends seamlessly. Our Team: Join a fast-paced team that readily embraces change and pivots with ease. We pride ourselves on being agent-focused, and your unwavering dedication to resolving issues promptly will ensure our agents can focus on what they do best. With a positive mindset and an innate ability to anticipate needs, you'll create a proactive environment that promotes well-being and a shared interest in the company's future. Join Our Vibrant Culture: We value accessibility, friendliness, and an alignment with our company's culture. As the Market Center Operations Manager, you'll foster a supportive and collaborative environment that brings out the best in everyone. Are You Ready for This Vibrant Leadership Role? If you're a vibrant leader ready to make a significant impact, we want to hear from you! Take charge of this exciting opportunity and be part of a dynamic team that's shaping the future of the real estate industry. Compensation: • Salary Range: $55,000 - $85,000 (with bonus opportunities) • Paid Time Off • Insurance Stipend Responsibilities: Leadership: • Serve as the Human Resources Manager for the office, overseeing all aspects of the hiring and termination processes, including the 30-60-90 onboarding. • Lead staff meetings and huddles to foster communication and collaboration among team members. • Provide guidance and leadership to staff members, including the MCA department, agent services, and hiring. • Ensure accurate and timely maintenance of records for personnel ins and outs. • Manage the retention system and connected systems to enhance office efficiency. • Facilitate transfers and ensure accurate team agreements and records. • Act as the office liaison for broker and legal issues. • Represent staff on at least one committee. • Cultivate strong vendor relations, serving as the point person for new agreements, leases, or contracts. • Manage agent caps in the market center to ensure accuracy and timeliness of cap tracking. • Ensure on-time payroll completion twice per month. • Conduct timely daily huddles. • Oversee the project management system to drive key initiatives. • Ensure ins and outs are completed by the last business day of the month at 5 p.m. • Maintain open communication with the broker within 24 hours on any known issues. • Maintain working relationships with vendors to meet capture rate goals and service expectations. • Oversee documentation of all systems in line with organizational standards. Office Systems: • Maintain market center readiness and uphold the professional appearance of physical facilities. • Manage space rentals with agents, aiming to maintain a 95% office occupancy rate. • Assist the Team Leader in preparing for Team Meetings and ALC meetings, including content, presentations, and awards. • Manage the KPA system to track and improve performance. • Ensure office supplies are adequately stocked and ordered when needed. • Act as the quarterback for the office, ensuring all systems are documented and run efficiently in line with organizational standards. • Assist the Team Leader in implementing office policies and projects. • Serve as a backup for the MCA office. • Ensure office email and TL email are checked and responded to within 24 hours. Initiatives and Implementation: • Drive KWRI, EE, and Regional Initiatives through the staff and market center. • Collaborate with the Citywide Director of Technology to ensure technology implementation. • Ensure the implementation of Market Center Growth Initiative Tools, including Cap Management, Trends, Value Tools, pipeline, gross goals worksheet, Daily CO $ Tools, and Productivity Program Metrics. • Set and achieve goals as outlined during the introduction of new initiatives. • Complete GI tools as intended. Qualifications: • Bachelor's degree in Business Administration, Management, or a related field • Proven leadership experience with a strong background in human resources and office management. • Exceptional organizational and project management skills. • Effective communication and interpersonal abilities. • Familiarity with real estate industry practices and systems (knowledge of Keller Williams systems is a plus). • Proficiency in Microsoft Office Suite. • Commitment to promoting a positive and collaborative office culture. Compensation: $55,000 - $85,000 (with bonus opportunities)

• Leadership: • Serve as the Human Resources Manager for the office, overseeing all aspects of the hiring and termination processes, including the 30-60-90 onboarding. • Lead staff meetings and huddles to foster communication and collaboration among team members. • Provide guidance and leadership to staff members, including the MCA department, agent services, and hiring. • Ensure accurate and timely maintenance of records for personnel ins and outs. • Manage the retention system and connected systems to enhance office efficiency. • Facilitate transfers and ensure accurate team agreements and records. • Act as the office liaison for broker and legal issues. • Represent staff on at least one committee. • Cultivate strong vendor relations, serving as the point person for new agreements, leases, or contracts. • Manage agent caps in the market center to ensure accuracy and timeliness of cap tracking. • Ensure on-time payroll completion twice per month. • Conduct timely daily huddles. • Oversee the project management system to drive key initiatives. • Ensure ins and outs are completed by the last business day of the month at 5 p.m. • Maintain open communication with the broker within 24 hours on any known issues. • Maintain working relationships with vendors to meet capture rate goals and service expectations. • Oversee documentation of all systems in line with organizational standards.Office Systems: • Maintain market center readiness and uphold the professional appearance of physical facilities. • Manage space rentals with agents, aiming to maintain a 95% office occupancy rate. • Assist the Team Leader in preparing for Team Meetings and ALC meetings, including content, presentations, and awards. • Manage the KPA system to track and improve performance. • Ensure office supplies are adequately stocked and ordered when needed. • Act as the quarterback for the office, ensuring all systems are documented and run efficiently in line with organizational standards. • Assist the Team Leader in implementing office policies and projects. • Serve as a backup for the MCA office. • Ensure office email and TL email are checked and responded to within 24 hours.Initiatives and Implementation: • Drive KWRI, EE, and Regional Initiatives through the staff and market center. • Collaborate with the Citywide Director of Technology to ensure technology implementation. • Ensure the implementation of Market Center Growth Initiative Tools, including Cap Management, Trends, Value Tools, pipeline, gross goals worksheet, Daily CO $ Tools, and Productivity Program Metrics. • Set and achieve goals as outlined during the introduction of new initiatives. • Complete GI tools as intended.