Job Description

KellyConnect is looking for a Customer Service Specialist to support our client, a market-leading litigation support company providing case development services to mass tort and personal injury law firms. Our client helps others to scale their mass tort practice without the need to hire and train additional staff to handle the growth.

As a call center specialist, you will learn the necessary skills to assist in any client communication throughout the case development process. This will include client communication in order to welcome the client to the law firm they have hired, research and cure any deficient information throughout the Case Ready process, and general client communication to boost engagement. Your duty is to aide in the development of a claim so that our clients can file quality cases with the courts. You will be responsible for ensuring the highest levels of customer service, as well as, maintaining a strong rapport with your teammates. Thriving with our client requires effective communication skills, where you will be expected to openly convey uncertainties with your Team Lead, receive constructive feedback and in turn, be driven to implement the given feedback into your workflow.

POSITION WILL BE 100% REMOTE.

JOB DUTIES AND RESPONSIBILITIES:

• Ensure team workflows are followed
• Maintain a quiet and professional workspace to attend meetings or placing calls
• Drive team productivity by meeting and exceeding goals
• Execute on company strategies to improve efficiency
• Responsible for a high level of performance
• Responsible for communicating with Team Lead in regard to, schedules, challenges, feedback, metrics or performance
• Responsible for understanding and exemplifying our clients core values within your daily work, interactions with teammates and external contacts
• Frequent phone communication with clients

RECOMMENDED SKILLS OR COMPETENCIES:

• Excellent written and verbal communication for all day to day interactions
• Proficient computer skills with Office Suite (Excel, Word, Outlook) and Adobe
• The ability to do basic troubleshooting for computer or connectivity issues
• The ability to receive and implement constructive feedback from teammates or leadership
• The ability to resolve conflict among the team
• The ability to learn and retain processes
• The ability to problem-solve and identify potential process improvements

QUALIFICATIONS:

• Minimum 2-year degree or equivalent experience
• Comfortable working in an uncertain, fast-paced and constantly evolving environment
• Experience using general computer software such as Office Suite (Excel, Word, Outlook) and Adobe