Job Description

The Field Sales Support/Inventory Coordinator will review and analyze field inventory, review trunk stock, confirm order availability prior to release, and create reports as needed to for visibility to the organization. Will participate in continuous process improvement initiatives and implementation, as well as the creation of corresponding task instructions. Will use their solid Excel skills in support of report creation, and trend analysis, both proactively, and on an ad hoc basis.

Responsible for analysis of customer service and field inventory programs and processes

• Performs review trunk stock orders for program compliance, prior to releasing for order processing
• Supports periodic inventory counts and processes reconciliation activities, including research, analysis, problem solving, and corrective activities for identified discrepancies
• Supports customer master data management inquiries and requests
• Develops reports and performs analysis to ensure company assets are reported on and accounted for, perform trend analysis as needed
• Research, troubleshoot and solve problems of broad complexity.
  • Must have the ability to make recommendations while understanding the impact of actions, processes and problems across the department, and organization.
• Analyze, evaluate and integrate business processes and procedures
  • Apply creative thinking in the use of case management systems and development of business processes
  • Write logical, comprehensive, concise reports and correspondence
  • Communicate effectively orally and in writing to management and team members.
• Engages in projects to design and deploy new business processes and technology solutions, including requirements, design, testing, and implementation
• Develops, writes, and updates new and existing standard procedures and work instructions

Participates in and contributes to routine Continuous Process Improvement initiatives

• Partner with multiple cross functional teams to enhance systems and processes
• Perform monthly and quarterly SOX audit testing, verifying compliance to customer support policies
• Support onboarding and offboarding for contact center agents, including systems access
• Support development and delivery of ad hoc reporting requests
• Support ongoing development and implementation of Commercial deployment strategies
• Responsible for communicating business related issues or opportunities to next management level

Qualifications

• 1-3 years customer service experience required; Medical device experience preferred

• Intermediate Excel and MS Word, MS PowerPoint, and advanced MS Outlook skills required

• Prior experience in supporting order issues in an order management system environment required

• Minimum Bachelor’s degree highly preferred

• Salesforce, SAP or other CRM and ERP experience preferred

• Proven experience in inventory coordination/management

• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures

• Performs other duties assigned and can take on additional projects as required