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Customer Service Associate

Ken McKee Lending Team

Customer Service Associate

Sacramento, CA
Full Time
Paid
  • Responsibilities

    Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, being the initial point of contact for our team and providing an exemplary customer experience. Most importantly, you have to have an AMAZING attitude, a willingness to learn and grow as a person and the desire to serve others. If this posting sounds like a job you’ll love, drop everything and start your application :) Responsibilities: • Answer all inbound client inquiries and hold short call to determine the needs of the client • Schedule client consultations with Mortgage Planner and update referral partners • Keep track of client interactions and maintain records in our database • Use our easy systems to stay in touch with clients on a daily basis • Use YOUR amazing, outgoing personality to make our clients feel cared for and appreciated • Bring your fun and growth-minded attitude and be ready to learn something new every day Qualifications: High school graduate, G.E.D. recipient, or equivalent Must possess exemplary interpersonal skills, communication skills, and active listening skills Strong knowledge of customer interface and interaction Compensation: $35,000 - $45,000 yearly

    • Answer all inbound client inquiries and hold short call to determine the needs of the client • Schedule client consultations with Mortgage Planner and update referral partners • Keep track of client interactions and maintain records in our database • Use our easy systems to stay in touch with clients on a daily basis • Use YOUR amazing, outgoing personality to make our clients feel cared for and appreciated • Bring your fun and growth-minded attitude and be ready to learn something new every day