Qualifications
Education
High school diploma or the equivalent.
Licenses
Driver's License
Specialized
Experience working with and administering Customer Satisfaction Index questionnaires and or surveys is a plus.
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Surroundings
move throughout the company facility for most of the shift.
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
infrequently
Kneeling and/or Squatting
infrequently
Lifting
10 lbs to 25 lbs
Reaching and/or lifting overhead
infrequently
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
infrequently
Pushing and Pulling
infrequently
Expectations
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Review and analyze actions at the end of each day, week, month, and year to determine how to better service customers.
Multi-task oriented, excellent communication and problem solving skills.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Ability to process data and organize it for management analysis.
Attend company meetings as required.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Ability to administer Customer Satisfaction Index (CSI) questions to customers and decipher the outcomes of those questionaires.
Communicate results of CSI to management and employees. By defining scores and grading dealership based on graded scale.
Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department.
Ability to effectively communicate with customers via face-to-face, phone, or by other means of communication.
Conduct telephone and in-person transactions courteously and promptly.
Understand the terminology of the automobile business and keep abreast of technology changes in the product.
Attend pertinent training and stay current with with sales department concerns and sales techniques.
.