General Manager

Kenny's Auto Accessories & Collision Center

General Manager

Tulsa, OK
Full Time
Paid
  • Responsibilities

    Working out of our Tulsa location you will be working daily with our customers both direct and indirect. This is a very fast-paced environment, that requires high levels of planning and execution, problem-solving, and multi-tasking a must. Daily handling of the phone along with walk-in traffic, working with our technicians to ensure they are completing the work provided in a timely manner. Dispatching our local drivers to pick up when the client calls and return their finished product. Daily handling of the phone along with walk-in traffic, working with our technicians to ensure they are completing the work provided in a timely manner, keeping the pace of business moving and accounted for. Responsibilities: • Clear communication in person, by phone and via writing is a must with customers, staff including administration • Superior negotiating skills used for both internal and external customers • Requires a high level of planning and execution, problem-solving on your own • Ability to recognize stressful situations before they escalate so they can be diffused and the issue moved forward • Self-starter, ability to follow through on set expectations without follow-up or prompting from a supervisor Qualifications: • 2-3 years of direct customer service experience • History of achieving and consistently exceeding goals • A great conversationalist, with the ability to quickly build rapport and credibility • Enjoy being in a dynamic job where no task is above or below you • A constant drive to improve the experience of our users and our internal processes: "How can I make things better?" • Find ways to measure what's working and what's not and report progress on a regular basis Compensation: $40,000 - $50,000 yearly

    • Clear communication in person, by phone and via writing is a must with customers, staff including administration • Superior negotiating skills used for both internal and external customers • Requires a high level of planning and execution, problem-solving on your own • Ability to recognize stressful situations before they escalate so they can be diffused and the issue moved forward • Self-starter, ability to follow through on set expectations without follow-up or prompting from a supervisor