Job Description
We’re seeking a passionate travel enthusiast, with a strong strategic vision to head up our product management and development efforts for our Villa portfolio. Reporting directly to the Director of Yachts, the Product Manager of Villas is responsible for delivering a competitive portfolio of villas and itineraries that surpasses Kensington Tours’ brand standards with unique, inspirational and experiential Touring, services and luxury villas. Through a team collaboration, and working closely with the Director of Yachts, our supplier partners and through the performance of consistent competitive analysis, this critical management role will be responsible for the development, definition and positioning of relevant, fresh and competitive villa portfolio that match the Kensington core ultra-luxe values. You will take the lead on identifying and developing new villa product, themes and services in addition to leveraging our unlimited collection of existing services, to delight our clients, increase sales and maximize margins while ensuring speed to market.
RESPONSIBILITIES
Lead the Villa sourcing & Itinerary built for Villa portfolio:
- Work closely with the Director of Yachts to create standards for itinerary and service development to ensure that our content is consistent and reflective of our defined Kensington experience, inclusive of all individual product components (villa, tour, yacht and transfer characteristics).
- Develop, refresh and maintain the villa itinerary portfolio; own the thoughtful assembly of services into carefully curated itineraries (product, content, pricing), considering themes and various client segments.
- Develop, maintain and utilize supplier relationships to identify and facilitate destination and/or supplier driven promotional opportunities.
- Measure KPI’s monthly to demonstrate progress and to develop monthly action plans.
Be the expert on the customer needs, market dynamics and competition for the Villa market:
- Regularly conduct comparative analysis against competitors and identify and act on emerging trends and opportunities to provide input for strategic planning of product direction and features.
- Ongoing product development and villa sourcing under the villa portfolio
_Drive cross-functional alignment: _
- Collaborate and align with the other Product Directors to ensure product has standard consistency across the globe.
- Lead sales round tables on a regular basis to collect essential “Voice of the Customer” feedback, glean product insights and identify opportunities within the current product portfolio.
WHO WILL LOVE THIS JOB
- A creative mind - ability to bring a clear sense of style and experience in the luxury and premium markets and use this experience to curate itineraries that sell and inspire
- Someone who can create excitement - proven ability at developing ‘sizzle’ in new products to capture the imagination of others
- A doer - you thrive in a fast-paced environment; and be expected to roll up your sleeves with a demonstrated ability to collect, analyze, synthesize and act on data and trends to inform and direct the product plan
- A passion for travel and an appreciation for luxury - Proactively work with suppliers to understand and influence product strategies, product positioning and product innovation. Can identify selling points and training opportunities
- Someone who loves moving at a fast pace - Desire to be a part of a fast-growing company where the only constant is change