Kent Island Resort | Front Desk Agent

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KENT ISLAND RESORT

Kent Island Resort | Front Desk Agent

Stevensville, MD
Full Time
Paid
  • Responsibilities

    Kent Island Resort | A Vivamee Hospitality Property

    About Our Culture – Vivamee Virtues

    The culture at Kent Island Resort is built on our shared core VIVAMEE Virtues: JOY, HUMILITY, & MINISTRY.

    • JOY means we are a true team that enjoys serving others and winning together. We take pride in a job well done and celebrate success together.
    • HUMILITY means we recognize the dignity of every guest and team member. We strive to be helpful in all situations and are open to feedback, learning, and growth.
    • MINISTRY means our hospitality is purposeful. We approach each guest interaction with care, kindness, and intentionality—creating meaningful experiences that positively impact others.

    We hire, coach, reward, and recognize our team members based on these virtues. Alignment with these values is essential to being part of our team.

    Position Summary

    Kent Island Resort is seeking friendly, professional, and detail-oriented Front Desk Agents to serve as the first point of contact for our guests. This role is responsible for delivering exceptional guest service, managing reservations and check-in/check-out processes, and ensuring a seamless and welcoming experience from arrival to departure.

    This is a highly visible role that requires strong communication skills, problem-solving ability, and a guest-first mindset.

    Key Responsibilities

    • Greet guests warmly and provide a welcoming first impression of the resort
    • Promote and embody the VIVAMEE Virtues in all guest and team interactions
    • Process guest check-in and check-out efficiently and accurately
    • Manage reservations, room assignments, and guest requests
    • Answer phone calls, emails, and inquiries professionally and promptly
    • Provide information about resort amenities, services, and local attractions
    • Handle guest concerns and resolve issues with professionalism and care
    • Coordinate with housekeeping and maintenance to ensure room readiness
    • Maintain accurate records and process payments using the property management system (PMS)
    • Ensure front desk area remains clean, organized, and professional at all times
    • Follow all company policies, procedures, and cash-handling protocols

    Qualifications

    • Prior customer service or hospitality experience preferred
    • Strong communication and interpersonal skills
    • Ability to multitask and remain organized in a fast-paced environment
    • Basic computer skills and experience with reservation systems (PMS experience preferred)
    • Professional appearance and positive attitude
    • Flexibility to work evenings, weekends, and holidays

    Requirements

    • Must be at least 18 years of age
    • High School diploma or equivalent preferred
    • Ability to stand for extended periods and perform front desk duties consistently
    • Reliable attendance and punctuality

    Compensation & Benefits

    • $19.00 per hour (non-exempt, overtime eligible)
    • Health benefits for full-time team members (if applicable)
    • Paid time off (if eligible)
    • Employee discounts on golf, dining and merchandise
    • Opportunities for growth within Vivamee Hospitality

    Why Join Kent Island Resort?

    Located on Maryland’s scenic Eastern Shore, Kent Island Resort provides a dynamic and supportive work environment. As part of Vivamee Hospitality, you’ll join a team committed to service excellence, meaningful work, and personal growth , all grounded in our virtues of Joy, Humility, and Ministry.

    Disclaimer

    This job description is not intended to be all-inclusive. Management reserves the right to modify duties or assign additional responsibilities based on business needs.

    Kent Island Resort is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (ADA), reasonable accommodations may be provided to qualified individuals.