Job Description

As a Visitor Services Representative team member, you will work with a highly motivated group of peers and be the first line of contact with our visitors. With the training and support of management staff and coworkers you will serve as one of the science ambassadors for Kentucky Science Center. The VS Department is responsible for meeting our visitor’s needs in the following areas of service: admissions and ticket sales, gift shop, theater, concessions, lunchroom, information-sharing, and phone reservations.

Reports to: Visitor Services Leadership Team

Essential Responsibilities:

Front Line – Tickets Sales /Information-sharing (70%)

Front Line – Phone sales and inquiries (20%)

Front Line – Cleaning/Organizing/Stocking (10%)

Responsibilities:

• Give accurate information to visitors 100% of the time.
• Serve a diversified public (children, parents, adults and teachers) with a positive professional, energetic GLOWING attitude.
• Effectively market Science Center products and programs to customers.
• Complete transactions accurately and efficiently.
• Prepare accurate daily balance reports.
• Maintain a clean, neat, and well-stocked work area.
• Assist in inventory activities.
• Welcome reserved groups into the lunchroom, facilitate lunchtimes and groups, and clean lunchroom area.
• Welcome guests to the theater in a pleasant manner while taking tickets. Greet visitors, schools, and groups at theater entrance to provide instructions and to assist in seating.
• Make clear, professional public address announcements.
• Monitor theater during shows when needed to assist guests with their needs and minimize disturbances. Also report any technical problems to projection booth.
• Maintain high level of theater cleanliness.
• Answer and return phone calls in a timely manner.
• Communicate and work in a team manner with co-workers and volunteers to ensure a smooth operation.
• Perform other tasks, as assigned.
• Report to work in a timely manner and maintain a strict time schedule.
• Maintain flexibility to work days, nights, and weekends, as well as holidays.

Qualifications

_ Requirements_ :

• Must be at least 18 years or older.
• A working knowledge of Point of Sale systems and standards.
• Strong attention to detail and commitment to a positive visitor experience
• Able to work efficiently without direct supervision.
• Able to work a flexible schedule: we are a seven day a week operation.
• Problem and puzzle solving in both physical and electronic formats.
• A team player with high emotional intelligence.
• A love for continuous learning and growth.
• A commitment to our mission, vision, values and service philosophy.

Additional Information

_ Compensation and Benefits_

• Starting pay of $16 per hour.
• Part-time, non-exempt position, working 16-29 hours per week.
• Employee Assistance Program (funded by KSC).
• Casual Dress Code.
• Free membership to Kentucky Science Center and Louisville Zoo and hundreds of Science Centers after introductory period.
• Free downtown parking.
• Discounts on tickets, programs, birthday parties and camps.
• Discounts at Subway, in our Gift Shop and participating local vendors.

_ Hiring Process_

Kentucky Science Center celebrates diversity and is committed to creating an inclusive environment for all employees and guests. All employment decisions are based on qualifications, potential, merit, and business need.

All your information will be kept confidential according to EEO guidelines.