Job Description

Starting pay of $17 per hour.

As a Visitor Services Specialist you will:

• Ensure the highest quality of sales and customer service at the Ticket Desk and Gift Shop.
• Enter transactions accurately into the sales system.
• Report to work in a timely manner and successfully manage timed tasks. Maintain cleanliness and organization of assigned workspaces.
• Perform all daily opening and closing operations such as safe counts, report verification, and locking/unlocking doors.
• Be the initial department contact for elevated customer concerns during shifts, such as sale refunds.
• Ensure the team acts a central information point for all operations, including but not limited to all programs, exhibits, theater films, marketing, membership, special events, and any other event related to Kentucky Science Center.
• Maintain proficiency in membership policies and procedures, such as sales, data entry, and quality checks.
• Assist VS Coordinators with informing and training all VS Representatives on relevant information and processes.
• Ensure team members follow all procedures and processes accurately and efficiently.
• Communicate payment policies and procedures with internal and external customers; follow up and process payments.
• Assist with phone sales, verifying payments, and past due balances.
• Work with other departments to manage rollovers and cancellations for existing reservations.
• Act with tact, diplomacy, and glowing attitude when dealing with internal and external customers.
• Strive to give accurate information 100% of the time.
• Keep VS management team informed of all staff and guest requests, comments, and concerns.
• Work with VS management team to successfully facilitate new hire onboarding.
• Effectively market Kentucky Science Center products and programs to the public.
• Communicate and work as a team with co-workers and/or volunteers to ensure smooth operation.
• Provide on call coverage for floor staff and troubleshooting of POS.
• Maintain a flexible schedule that can accommodate Kentucky Science Center normal operating hours

Qualifications

Requirements

• ** Must be available to work at Kentucky Science Center for normal business hours, 9am-5pm, Saturday through Wednesday.**
• Must be at least 18 years of age or older.
• High school diploma or GED required.
• One to two years cash handling and supervisory experience required. Retail experience preferred.
• Experience in an office environment, including answering the phones and data entry.
• A working knowledge of Point-of-Sale systems and standards.
• Strong attention to detail and commitment to a positive visitor experience.
• Able to work efficiently without direct supervision.
• Able to work a flexible schedule: we are a seven day a week operation.
• Problem and puzzle solving skills in both physical and electronic formats.
• A team player with high emotional intelligence.
• A love for continuous learning and growth.
• A commitment to our mission, vision, values, and service philosophy.

Additional Information

Hiring Process

• Kentucky Science Center celebrates diversity and is committed to creating an inclusive environment for all employees and guests. All employment decisions are based on qualifications, potential, merit, and business need.

** Compensation and Benefits**

• Starting pay of $17 per hour.
• Full-Time, non-exempt position, working 40 hours per week.
• Employee Assistance Program (funded by KSC).
• Free membership to Kentucky Science Center and Louisville Zoo and hundreds of Science Centers after introductory period.
• Free downtown parking.
• Discounts on tickets, programs, birthday parties and camps.
• Discounts at Subway, in our Gift Shop and participating local vendors.

Reasonable accommodation may be made to those who are able to perform the essential duties of this job.