Job Description

JOB DESCRIPTION:

Be part of a growing enterprise software company. Work with a collaborative team of professionals across all departments of marketing, product and delivery. Have access to excellent skillset training, benefits and innovative work environment. Enjoy helping customers achieve their goals.

POSITION SUMMARY: Kepion is seeking an Associate Business Intelligence Consultant who has experience or is willing to learn skillsets to train, document and support customers and partners.

CLIENT BASED:

• Works with clients to train end users on specific functionality and system workflow
• Assists with documenting detailed training guidelines and end user documentation
• Assists with helping clients on troubleshooting issues
• Earns the respect of our clients through the demonstration of adaptability, tact, resourcefulness and proactive communications

TEAM BASED:

• Collaborates with other Implementation team members, Project Managers, Consultants, and Software Developers as needed to meet client expectations
• Assist Quality Analysts with software testing as needed
• Assist Sales teams in developing demo applications
• Assist Support Services with providing client (helpdesk) support as needed
• Create Documentation, new feature and web help articles / videos for best practice methodologies

OTHER:

• Strong troubleshooting, reasoning and problem-solving skills required
• Complete other duties and responsibilities as assigned

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in Computer Science / Engineering or equivalent
• Strong written and verbal communication skills are required
• MUST HAVE Technical experience with SQL Database
• Ability to establish and maintain interpersonal relationships with others is required
• Aptitude to learn new technologies and sit at a computer for long periods of time typing is required

PREFERRED QUALIFICATIONS:

• Previous training or customer support experience
• Experience with video editing tools (Camtasia, InDesign)

COMPANY BENEFITS: Kepion offers competitive compensation and comprehensive benefits package including;

• 100% coverage on group insurance; medical, dental
• Paid holidays & paid time off
• Bonus based on company performance
• Excellent career advancement opportunities