Job Description

At KSTG, our Wedding Reservationists strive to make every wedding reservation a memory that will last a lifetime for our clients. A Wedding Reservationist is the front line of our business and along with our chauffeurs offer a level of service that sets KSTG apart.

Wedding Reservationists are detail-oriented, sales-minded, innovative, and multi-tasking superstars.

On a given day, they manage their own time and simultaneously take incoming phone calls, make outbound follow-up calls, coordinate transportation on-location, and troubleshoot issues that arise. They are masters of “rolling with it” and are problem-solvers.

Essential Functions:

• Respond to customer inquiries regarding schedules, services, procedures, and policies.
• Confer with scheduler and/or dispatcher vehicle availability for dates requested by client.
• Provide quotes and availability information to clients.
• Prepare customer invoices and accept payments.
• Work with Dispatch/Chauffeur to develop contingency plans for transportation in case of unexpected delays, traffic, or emergencies.
• Proactively manage communication of transportation details and/or options with all related parties.
• Assemble and issue required documentation such as itineraries to all related parties.
• Perform other work-related duties as assigned.

Qualifications

• 1+ years of experience in customer service or call center.
• 6+ months of experience booking transportation or travel a plus.
• Ability to work independently and in a team environment.
• Excellent customer service and communication skills, both written and verbal.
• Excellent critical thinking and problem-solving skills.
• Excellent organizational and detailed oriented skills, along with the ability to multitask.
• Excellent time management and negotiation skills.
• Ability to remain calm in stressful situations.

Physical Demands:

• Ability to sit for extended periods of time.
• Ability to use general office equipment – computers, phone systems, printer/copier.
• Must be able to move about the office to perform duties, reach overhead, bend, push, pull and lift up to 25 lbs.

Additional Information

Benefits:

• Competitive pay rate - $19-22/hr.
• Paid time off.
• Health Insurance(medical, dental, and vision) for employees working over 30 hours/week (monthly average) after 90 days.
• 401k benefits after one year with KSTG.

EEO Statement:

KSTG is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered for employment without regard to veteran status, uniformed service member status, race, color, religion, sex, age, pregnancy, national origin or ancestry, physical or mental disability, genetic information or any other consideration protected by federal, state or local law.