Job Description

We are looking for a Technical Support Representative to join our team! This position exists to provide high quality telephonic/network support and problem resolution to customers.

Training will be provided.

RESPONSIBILITIES:

• Monitoring and diagnosing system, application and/or network performance problems.
• Troubleshooting and escalating system, application or network issues.
• Managing and supporting remote systems in both data centers
• Point of contact for network events or productions outages
• Maintaining functionality in vast Linux and Windows environments

QUALIFICATIONS:

• Troubleshooting skills; previous technical or customer/network support experience required
• Position requires ability to learn quickly; professional telephone communication skills and work in fast paced environment.
• Require comprehensive knowledge of PC computers, including but limited to: DOS, Windows 3.1, Windows 95/98/Me, Windows NT/2000/XP, Linux, plus PC networks, such as Windows NT, 2000, XP, Networking. MS SQL and Oracle SQL experience a plus.

Company Description

One of the largest protectors of private and confidential data in the world.