Job Description
You will support the Closers in closing real-estate transactions quickly and on schedule. Our plan to change how closing and settlement services are performed. We will improve the customer experience by reducing customer effort, making information transparent, and improving speed.
About the role
An ideal candidate has experience in the title and settlement industry specifically focused on closing purchase transactions in a high-volume environment. They will be very time conscious and able to track multiple deliverables for several files simultaneously. They will work concurrently with multiple external parties as well as internal title curative specialists to move a file to ‘Clear to Close’ status.
Responsibilities include but are not limited to:
Order, track, receive payoffs, estoppel letters, utility bills, and tax information
Read, understand and follow lender closing instructions. Input lender figures into the system
Calculate and prorate tax and utility payoff data to create CD/settlement statements
Obtain commission payment information from real estate agents involved in the transaction
Maintain consistent communication with the assigned Closer regarding the status of items
Handle client phone calls or emails when the Closer is unavailable
Ensure system is constantly updated with all email and phone communication
Escalate any items that could affect the closing date to managers
Drive closing performance, meet closings dates, provide a great customer experience
Collaborate with the title department to resolve title issues
Who you are
You are very detail-oriented. You are comfortable calling lenders, taxing authorities, and others to obtain information. You can juggle multiple priorities and are very time conscious. You understand the importance of closing dates and work diligently to ensure real estate transactions close on time. You carry yourself professionally and represent us both internally and externally.
Qualifications:
1+ years of experience in the title and settlement, mortgage processing OR experience processing insurance claims,
Familiar with standard closing concepts, practices, and procedures of the real estate settlement industry. Ability and willingness to make phone calls and follow-up diligently on required items
Possesses a ‘do it now’ mentality
Ability to communicate with lenders and other parties in a positive, friendly, and helpful way
Understanding of concepts needed to balance a real estate transaction
Very quality conscious takes extreme pride in work done well
Ability to professionally manage challenging customers, to diffuse conflict situations and resolve closing issues quickly
Ability to work on multiple files concurrently without making errors
Exemplary organizational skills
Ability to manage high volume transactions in a paperless environment