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Online Banking Customer Service Specialist

KeyBank

Online Banking Customer Service Specialist

Cleveland, OH
Full Time
Paid
  • Responsibilities

    Job Description

    We currently have a virtual opening for a Customer Specialist in our Online (Digital) Banking Division.  This is currently a virtual position.  However, you could return to site work at a later date.   The ideal candidate will:

    • Have 3+ years of customer service experience in a high volume industry
    • Tech savvy with knowledge of online banking is a huge plus
    • Have a consistent work history
    • Have the ability to work in a high paced environment
    • Have high speed internet (we provide the equipment)

    You must live within 1 hour of Cleveland, OH for this position.

    1st Shift Positions Available!  We also have late night shifts.  Some shifts do require some weekend work and for the right candidate, we have weekend warrior positions available.

     

    We offer quality benefits, deep dive training and so much more! In this position, you will be required to work with 10+ programs so your technology skills must be spot on!

    Simply reply with your resume and a recruiter will reach out to you to provide you with the application process and schedule a phone interview.

     

    ESSENTIAL JOB FUNCTIONS

    • Consistently deliver distinctive client service that is knowledgeable, empathetic, patient, prompt, and courteous
    • Build rapport and strengthen client relationships while servicing client needs with account inquiries, servicing needs, and issue resolution
    • Research and provide verification and documentation of client issues and resolution
    • Maintain thorough knowledge and understanding of Key Bank’s products and services
    • Knowledgeably respond to and overcome client objections
    • Act as liaison for our clients to provide first call resolution by coordinating and following up with other departments or lines of business as appropriate
    • Meet accuracy, efficiency and sales (where applicable) goals while contributing to the overall success of the team, Call Center Service, and KeyBank.
    • Adhere to established policies and procedures related to servicing, regulatory compliance, quality, and client contact strategy
    • Work collaboratively in a team environment to achieve team, department, and line of business commitments
    • Act as peer mentor to other Service Specialists, including those recently hired into the same functional unit

    ADDITIONAL RESPONSIBILITIES FOR BUSINESS BANKING DUE TO THE ONGOING PANDEMIC, THE WORK LOCATION FOR THIS ROLE WILL BE WORK FROM HOME ON A TEMPORARY BASIS AND MAY EITHER REMAIN HOME-BASED OR WILL BE BASED OUT OF KEY’S (BROOKLYN) CLEVELAND, OH LOCATION IN THE FUTURE. WORK FROM HOME WOULD REQUIRE A QUIET DEDICATED WORKSPACE, HARD WIRED HIGH SPEED INTERNET, AND A SPACE FREE OF DISTRACTIONS. ELIGIBLE CANDIDATES MUST HAVE THE ABILITY TO TRAVEL TO THE (INSERT LOCATION) LOCATION EITHER ON AN AS-NEEDED BASIS OR ON EVERY WORKDAY, AS REQUIRED. KEY IS CONTINUING TO ASSESS THE SITUATION AND WILL KEEP OUR EMPLOYEES AND CUSTOMERS TOP OF MIND.

    Company Description

    ● ● KeyCorp is one of the nation’s largest bank-based financial services companies with assets of approximately $94 billion. ● Headquartered out of Cleveland, OH, KeyCorp has been doing business for over 160 years focusing on doing work that matters for their clients, communities, and employees by focusing on building enduring relationships as the company where people want to work, bank, and invest. ● Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies. ● The company’s businesses deliver their products and services through branches and offices; a network of 1,287 ATMs; telephone banking centers; and website, Key.com, that provides account access and financial products 24 hours a day.