ABOUT THE JOB (JOB BRIEF): FOR THE FLOAT TELLER YOU MUST HAVE A FLEXIBLE SCHEDULE AND RELIABLE TRANSPORTATION AS YOU WILL BE WORKING AT MULTIPLE BRANCHES
At Key, we have the opportunity to bring ease value and expertise to our clients by helping them have confidence and the peace of mind to dream big.
As a Teller, you will report to the Branch Manager or to the Operations Leader (Teller Float) and are the initial contact for clients. The Teller is a critical position within the branch and an important member of the branch team. The Teller provides excellent client service by welcoming new and existing clients of the Bank and assisting them with account transactions and servicing needs. In addition, he/she acts as a resource in identifying and resolving client servicing issues. Tellers, through their conversations with the clients, listen to uncover financial needs and transitions clients to a banker to further assist.
Key's application process for teller position(s) require that you complete our Virtual Job Tryout (VJT), which is an interactive experience via the Internet that takes approximately 30 minutes to complete. When applying, please provide a valid email address on the application so that Key may send an email with a link to you for completion of the VJT.
ESSENTIAL JOB FUNCTIONS
The role of the Float Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions, all of which align to the Branch Playbook. _Tellers and all Branch team members are expected to _act professionally at all times, conduct business ethically avoid conflicts of interest and act in the best interest our clients and Key
MUST HAVE A CAR AND OPEN AVAILABILITY TO BE CONSIDERED FOR A FLOAT TELLER POSITION
Duties assigned include:
PRIMARY TELLER FUNCTIONS
BUILD CLIENT RAPPORT
Provide excellent client service to all KeyBank clients
Where problem resolution is required, take thorough information from the client and get back to them in a timely manner
Ensure a confident tone that reassures the client we will follow up with resolution
Greet and welcome every client as they enter the branch; acknowledge by name, if known
Assist clients in achieving their financial goals and objectives through the use of Financial Wellness tools
Participate in client appreciation events
Address client issues or concerns; engage branch management when needed to provide full solutions for clients
Help create and establish a business relationship between the Banker and the client
Coordinate time between Banker and client for business meetings as necessary
Engage the Lead Teller and or Banker when faced with complex client account issues
Answer the phone within the Branch professionally, promptly, and pleasantly
Participate in post/debrief meetings with the branch team involving clients from the day to better understand specific client needs
All your information will be kept confidential according to EEO guidelines.
IF YOU ARE INTERESTED IN THIS ROLE, PLEASE APPLY VIA THE LINK BELOW: