Job Description

JOB SUMMARY

The Enrollment & Outreach Specialist will conduct brief health education/awareness and outreach contacts and encounters in the office. This person will educate potential clients about health coverage programs, enroll clients into the appropriate coverage programs, assist with applications, and provide follow-up to ensure enrollment, utilization, and retention. In addition, the Enrollment & Outreach Specialist will make presentations to clients on specific health-related programs and topics to increase patient enrollment.

RESPONSIBILITIES AND DUTIES

• Provide outreach to explain Kheir’s Clinical Services.

• Provide outreach to explain Medi-Cal, Family PACT and other health care options available to parents, teens and the general public.

• Assist members in the enrollment process for health insurance benefits and services that the organization provides.

• Act as a resource of information on the phone or in person, for reliable information regarding the clinic’s programs.

• Schedule appointments for patients, and follow-up on any missed appointments

• Facilitate presentations on other health-related topics including, but not limited to, teen pregnancy preventions and STD’s, importance of prenatal and pediatric care, etc.

• Maintain records, logs, signing sheets, and other documentation required to track for contract compliance and evaluate program performance.

• Other duties as assigned

QUALIFICATIONS AND SKILLS

• Bilingual Korean

• Flexible work schedule; may be required to work some nights and weekends

• Computer proficient

• Current valid California Driver’s License and Insurance Certificate and regular access to a reliable vehicle

• Preferred experience in health education and outreach

• College degree preferred, but not required

Company Description

Our Mission | Providing culturally and linguistically-sensitive quality primary health care and human services to the uninsured and underserved of Los Angeles since 1986.