Benefits/Perks

Competitive Compensation

Great Work Environment

Career Advancement Opportunities

Job Summary

We are seeking a Dental Front Desk/Treatment Planner to join our team! As a Front Desk/Treatment Planner, you will be responsible for greeting patients who come in the door, checking them in, and pulling relevant patient files or obtaining new patient information. You will also answer phone calls and direct them to the appropriate place, mail or fax documentation to the appropriate offices, and maintain excellent medical and correspondence records, as appropriate. The ideal candidate is very organized, has strong customer service and interpersonal skills, and works well independently and within a team.

Responsibilities

Greet patients who walk through the door

Ascertain their needs and get them checked in

Serve as a concierge throughout the patient's dental experience

Answer the phone and schedule appointments or answer patient questions

Maintain comprehensive dental records, as needed

Present pending dental treatment with financial details for patients

Qualifications

Strong customer service and organizational skills

Attention to detail

Excellent verbal and written communication skills

Self-starter with ability to accept direction, yet work independently

Familiarity with basic computer programs, such as the Microsoft Office suite

Relevant dental experience working in revenue cycle and billing

Experience with PPO insurance

Understanding and comfortable with presenting financial options

Experienced in dental terminology and confident with current dental billing and coding guidelines

Understanding and scheduling appointments utilizing ideal scheduling for the practice