At KidStrong we help parents build stronger, smarter, more athletic kids. Our team of unicorns is an elite group of individuals with child development, physical education, former athletes, and Ped OT specialists.

Are you looking for that workplace where you can be part of a fun, energetic, and professional team that love what they do? Our KidStrong footprint is rapidly growing and we are looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives. Do you have what it takes to join the KidStrong Team?

We have an immediate need for high-energy, hyper organized, passionate Center Director to lead our Mansfield Location.

Must have the ability to work in a fast-paced environment while overseeing operational functions and driving sales and memberships. As a Center Director, you will be responsible for providing leadership and daily sales and member relations at the center. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the Center Director must execute a lead generation / marketing strategies plan to increase sales as well as engage in customer relations with members and parents. This leader must pose a high caliber approach to organization and be a self-motivator that is hungry to meet and beat goals. This is a salaried position. It is NOT a typical 9-5 job. The Center Director must be flexible and adaptable to shift hours as needed to make sure the Center runs at optimal and leads and members are communicated with quickly.

Director Responsibilities:

Provides excellent leadership and management to create a positive, successful environment for staff and clients.

Properly manages and exceeds all KidStrong sales and operational budgets.

Responsible for overseeing the sales process and systems.

Works closely with the Head Coach of the Center to ensure that the staff and Centers are looked after.

Builds and maintains KidStrong class size through scheduling optimization.

Models all Center activities through self-involvement (leading by example).

Trains and mentor subordinates for ongoing success and future growth.

Communicate with staff for all trials and anything they need to know about the members.

Timely response and follow through with all KidStrong corporate/owner requests and client and lead request.

Enforces KidStrong corporate policies, business practices, systems and processes.

Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.

Provides and maintains the highest level of customer service.

Provides effective decision-making regarding customer service issues.

Responsible for ensuring that the facility is clean, maintained and operationally sound (along with the Head Coach).

Requirements:

Associate or Bachelor's degree in business, education, or related field.

Minimum 2-3+ years of management experience, including overseeing all aspects of company management.

Minimum 2-3 years of previous sales experience.

Must have the ability to work a flexible schedule, including at least evenings per week (last class ends at 7 pm) and weekends (at least 1 weekend morning).

Be promotionally oriented and have the ability to schedule trials through company require vetting.

Understanding of all performance metrics (KPI's), revenue, inventory, payroll, cost controls and facilities maintenance.

Must have the ability to multi-task, manage client and staff concerns, and be a self-starter.

Excellent verbal and written communication skills.

Entrepreneurial spirit with open, participative leadership style and drive for excellence.

Strong work ethic, integrity, and professional demeanor.

Practical work experience using Microsoft Office Products

Previous management experience with children and fitness industry strongly preferred.

Required to work at least 3 weekday evenings in center and at least 1 weekend day (AM)

Experience:

Management: 2 years (Required)

Leadership Development: 2 years (Required)

Customer Service: 2 years (Required)

Phone stamina - this position makes 10+ hours of calls per week (~300 phone calls per week)

Shifts: Morning (Required) Mid-Day (Required) Evening (Required) Weekend (Required)

<p style="font-size: 8pt;"><em> This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate. </em></p>