Are you looking for that workplace where you can be part of a fun, energetic, and professional team that love what they do? Our Natick & Westborough locations are rapidly growing, and we are looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives!
WHAT IS KIDSTRONG?
At KidStrong we help parents build stronger, smarter, more athletic kids. Our team of unicorns is an elite group of individuals with child development, physical education, former athletes, and pediatric occupational therapist specialists.
Click the link to see what we're all about!
https://youtu.be/mz6b70hoeFY
BENEFITS
Flex schedule
Employer retirement plan match
Family discounts
OPEN POSITION
We have an immediate need for a high-energy, hyper organized, passionate Center Director to lead our Natick and Westborough locations. As a Center Director, you will be responsible for providing leadership and daily sales and member relations at the Center. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the Center Director must execute a lead generation / marketing strategies plan to increase sales as well as engage in customer relations with members and parents.
This leader must pose a high caliber approach to organization and be a self-motivator that is hungry to meet and beat goals. This is a salaried position. It is NOT a typical 9-5 job. The Center Director must be flexible and adaptable to shift hours as needed to make sure the Center runs at optimal and leads and members are communicated with quickly. The Director is also required to coach a minimum of 6 classes per week so experience with kids and coaching is a must. Must have the ability to work in a fast-paced environment while overseeing operational functions and driving sales and memberships.
RESPONSIBILITIES
Provides excellent leadership and management to create a positive, successful environment for staff and clients.
Properly manages and exceeds all KidStrong sales and operational budgets.
Responsible for overseeing the sales process and systems.
Works closely with the Head Coach of the Center to ensure that the staff and Center are looked after.
Builds and maintains KidStrong class size through scheduling optimization.
Models all Center activities through self-involvement (leading by example).
Trains and mentors subordinates for ongoing success and future growth.
Communicate with staff for all trials and anything they need to know about the members.
Timely response and follow through with all KidStrong corporate/owner requests and client and lead requests
Enforces KidStrong corporate policies, business practices, systems and processes.
Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.
Provides and maintains the highest level of customer service.
Provides effective decision-making regarding customer service issues.
Responsible for ensuring that the facility is clean, maintained and operationally sound (along with the Head Coach).
REQUIREMENTS
Associate or bachelor's degree in business, education, or related field.
Prior management experience, including overseeing all aspects of company management.
Prior experience in sales.
Must have the ability to work a flexible schedule, including at least evenings per week (last class ends at 7 pm) and weekends (at least 1 weekend morning).
Be promotional-oriented and have the ability to schedule trials through company-mandated vetting process.
Understanding of all performance metrics (KPI's), revenue, inventory, payroll, cost controls and facilities maintenance.
Must have the ability to multi-task, manage client and staff concerns, and be a self-starter.
Excellent verbal and written communication skills.
Entrepreneurial spirit with open, participative leadership style and drive for excellence.
Strong work ethic, integrity, and professional demeanor.
Practical work experience using Microsoft Office Products
Previous management experience with children and fitness industry strongly preferred.
Required to work in center at least 3 weekday nights at at least one (1) weekend day
IDEAL EXPERIENCE
Management: 2 years
Leadership Development: 2 years
Customer Service: 2 years
Required Shifts: Morning, Mid-Day, Evening and Weekend
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.