As a Sales Manager, you will be responsible for driving sales for a territory of KidStrong centers. In this critical position, the Sales Manager must demonstrate a deep understanding of the KidStrong brand and curriculum in order to meet and exceed sales goals with a commission bonus structure in place. The Sales Manager must have a laser focus on meeting and exceeding numbers and be obsessed with lead generation and follow up. Flawless maintenance of company generated leads is a must. Dedication to building the lead pipeline through community engagement and self-generated partnerships is required.
The Sales Manager must execute sound communication with the centers they support in order to ensure observations, trials, and new members receive a world-class experience when starting their KidStrong journey. Exceptional Sales Manager will maintain great relationships with families they enroll in order to drive retention and to serve as an ongoing source of referrals.
Availability to work the schedule required. This is not a 9a-5p job. Mobility to support the territory is required. The role is 10% Travel to Sales and Marketing opportunities. The remaining 90% will be spent in center, interacting with parents during classes, camps, birthday parties, parents night out, planning marketing/sales events within the community, and making volume phone calls to potential members. . Flexibility in their availability is required Sales Manager will work 4 week days and 1 weekend day with specific hours based on the needs of the centers they support. It will be a requirement for the first 90 working days to be in person at one of our open locations.
RESPONSIBILITIES:
Drive membership sales through high-volume outbound phone calls on inbound leads (200+ calls/day is a typical outbound phone sales effort)
Properly manages and exceeds all KidStrong sales and operational budgets
Oversee the sales process and systems. Experience with the following systems is preferred but not required; ZenPlanner, Sales Messenger, HubSpot, Google Sheets/Docs/Slides, and autodialer systems.
Work closely with Operations Associate on seamless process for observations, trials, and enrollments
Respond and follow through in a timely manner with all KidStrong corporate/owner requests and client/ lead requests
Provide and maintain the highest level of customer service beyond the sale to protect brand integrity
Create and implement quarterly community engagement plans to drive lead generation and support brand awareness
Proactively source partnerships and corporate sales opportunities
Attend team meetings as required and support center level initiatives i.e. center maintenance, trainings, etc.
Trained and certified as a Coach to understand the monthly programing by being able to coach 1 class a week and on call per operational need to coach class.
Attend offsite community / marketing events 3 times a month.
QUALIFICATIONS:
Prior experience in outbound phone sales is strongly preferred (200+ calls/day is a typical outbound phone sales effort)
Strong sales mentality and comfortability with outbound sales efforts
Demonstrated urgency during promotional cycles to maximize return on ad spend
Excellent verbal and written communication skills
Entrepreneurial spirit with open, participative leadership style and drive for excellence
Strong work ethic, integrity, and professional demeanor
Practical work experience using Microsoft Office Products
Prior CRM experience (Salesforce, etc.) is strongly preferred
2+ years of experience in health, fitness, or hospitality sales is strongly preferred
Supervisory Responsibilities
This position will not directly supervise any employees but will work with team of coaches to enhance the trail and sales process while in center during class hours.
DNA / Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Competitive
Strong internal drive and desire to grow KidStrong member base.
Schedule Driven
Laser focused on plan and execution to deliver results in a timely manner
Oral Communication
Speaks clearly and persuasively in positive or negative situations
Responds well to questions; Listens and gets clarification
Demonstrates group presentation skills; Participates in meetings.
Written Communication
Writes clearly and informatively; Edits work for spelling and grammar
Varies writing style to meet needs
Presents numerical data effectively; Able to read and interpret written information.
Professional
Approaches others in a positive manner and treats others with respect and consideration
Reacts well under pressure
Accepts responsibility for own actions; exhibits high level of ownership
Follows through on commitments
Planning/Organizing
Prioritizes and plans work activities; Develops realistic action plans.
Sets goals and objectives
Uses time efficiently
Plans for additional resources
Emotionally Balanced
Optimistic ; solution-based mindset
Deals well with adversity
Strong rebound after setbacks and welcomes learning opportunities
Coachable/Low Ego Mindset
Gives and welcomes feedback.
Encourages exploring of different perspectives to reach common goals and objectives
Has a growth mindset; Sees every opportunity as one to learn from.
Adaptability
Comfortable calling an audible; continuing or adjusting the play after the audible is called.
Embraces innovation and a quickly-changing landscape. Best Idea Wins!
Teamwork
Balances team and individual responsibilities
Exhibits objectivity and openness to others' views
Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Puts success of team above own interests; Able to build morale and group commitments to goals and objectives
Servant Leader
Confident in a role of leadership
Caring and ready to listen.
Lead by example.
Community Builder
Innate desire to care for and connect KidStrong families.
Represents KidStrong with pride and passion in the community and at all times.
KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.
OUR PEOPLE:
Want to work with great people
Want personal and professional growth
Want to make an impact
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.