Medical Receptionist

Kids and Teens Pediatrics of Dover is dedicated to improving the health and lives of children as one of the top-rated pediatric practices in Dover, DE. Kids and Teens Pediatrics provides care through a dedicated team of medical providers, staff, and administrators.

Providing comprehensive, high-quality care and servicing as an advocate for children and their health has been Kids and Teens Pediatrics' commitment since our establishment in 2015. Our practice and community have grown since our establishment, and today, our practice serves many patients and families in our area. As our practice continuously expands, we seek to add to our medical providers, staff, and administrators team.

As a Medical Receptionist at Kids and Teens Pediatrics of Dover, you will collaborate with and work independently from our administrative and clerical staff. Your responsibilities will include greeting visitors, maintaining appointments, and providing direction to people in person and over the phone, managing email and phone systems, performing clerical duties, and disseminating information to medical, administrative, and management staff.

Job Duties:

● Professionally greet patients, family, and visitors in person or over the phone; answer or refer inquiries as needed.

● Confirm and schedule appointments

● Retrieve patient information and documentation the day before the appointment; review to ensure proper documentation is on file.

● Register new patients upon accurate completion of registration forms and medical record transfer forms by electronically entering demographics, insurance information, and additional information provided in the forms

● Check-in patients electronically by appointment time and collect appropriate copays and account balances; verify patient demographics and insurance and update system as needed, including scanning new insurance cards; schedule well visits due for patients; address any other open items.

● Check-out patients electronically and ensure that all requests are fulfilled before the patient’s departure.

● Maintain fax and scan portals by distributing to appropriate personnel and uploading to patient EHR

● Verify and ensure the distribution of necessary paperwork/forms needed for school, daycare, sports, or other outside services as requested by parent/guardian.

● Keep office supplies ready by inventorying stock, submitting inventory to management, and verifying receipt of items ordered. Assist management in maintaining the office inventory and placing orders for new materials as needed.

● Reconcile charges to payments after the business day

● Maintains a safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations.

● Respect and promote patient confidentiality at all times and follow HIPAA guidelines.

● Serve and protect the practice by adhering to professional standards, policies, procedures, and federal, state, and local requirements.

● Demonstrate flexibility and be professional at all times. Adhere to all applicable policies, procedures, rules, and regulations.

● Other duties as assigned and needed

Preferred (and Required) Education and Experience:

● Minimum of Two-years in customer service [Required]

● Minimum of One-year of EMR/EHR experience [Required]

● Minimum of Two-year’s experience in a medical office [Required]

● Minimum of One-year medical terminology [Preferred]

● High school or Equivalent [Required]

Preferred (and Required) Skillset:

● Excellent Written and Verbal Communication Skills

● Strong EMR and General Computer Skills

● Strong Customer Service Skills

● High Level of Professionalism and Teamwork

● Intermediate to Fluent Level Spanish [Preferred]

Experience:

● Customer service: 2 years (Preferred)

● Medical terminology: 1 year (Preferred)

● EMR/EHR Systems: 1 year (Required)