Benefits:

Bonus based on performance

Paid time off

Training & development

Let what you love, be what you do!

Life is good…Work someplace awesome!

Come Join The Fun and Help Kids Win at Life!!

KidStrong Member Engagement Directors are one of the leaders of the center – it is the responsibility of the Member Engagement Director to foster a culture of learning and development of the families that attend the center. The Member Engagement Director is a high-energy, hyper organized, passionate, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goals of the Member Engagement Director are to build the culture of the center through interacting with families and managing center operations, deliver amazing classes while providing an exceptional membership experience.

In this role you will ensure our centers are always clean, well maintained, and that all families who attend our programs receive world class customer service. This role has an eye for the details and is relentless when it comes to getting things done. As the Member Engagement Director you will assist in membership and scheduling system maintenance, lead facility maintenance projects through completion, act as an escalation point for client concerns, proactively manage retention of members and coaches, and support the culture of team members at all locations.

This is not the typical 9a-5p job – successful Member Engagement Director will be in centers and available to families when they are available –mornings, evenings, and weekends. The Member Engagement Director will spend the majority of their time in centers but will also spend time in the community at events building brand awareness and partnering with Area Developer on strategies to maximize center performance. Typically, a flexible 30 hr/week schedule.

Development and advancement opportunities based on performance.

RESPONSIBILITIES:

LEADERSHIP

● Engage with of Center Leadership Staff (Area Developer, Sales Manager, Director)

● Build and maintain relationships with KidStrong families to align with our core values

● Be seen as the face and go-to for the center

CENTER OPERATIONS

● Daily completion of administrative tasks including but not limited to: membership management, customer service inquiries, reporting of daily KPIs, and retail billing.

● Lower member attrition through proactive customer service to meet or exceed company standards.

● Manage center level stock of inventory and supplies.

● In-center time each week will include 3 week day evenings and 1 weekend with specific hours based on the needs of the centers for approximately 50% or more of work week

● Provide excellent customer service to families and handle their needs when in center.

● Learn and manage your center’s KidStrong Camp - special classes held by centers when local schools are not operating (example: Winter Break, Summer Break). Also, schedule and plan Birthday Parties and Parents Night Out!

● Partner with Director on Coach Schedules at location

● Provide Daily SOR for Coaches (state of readiness)

● Trained as Coach which provides additional compensation opportunity (classes, birthdays, camps, PNO)

SKILLS/QUALIFICATIONS

● Passion for working with children is non-negotiable

● Comfortable speaking to parents/guardians regarding variety of topics

● Previous experience in management is preferred but not required

● Previous experience with systems and platforms such as ZenPlanner, Slack, LearnUpon, HubSpot

● Prior experience speaking to and educating parents on KidStrong curriculum is preferred

DNA/COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Natural Leader

● Creates culture of Team

● Establishes and holds high standards

● Takes initiative

Passionate

● Stays focused on the KidStrong Goals.

● Goal oriented and high performing.

● Engaging, Fun, Likable

Community Builder

● Communicate and ensure transfer of knowledge.

● Develops and nurtures relationships

● Puts success of team above own interests; Able to build morale and group commitments to goals and objectives

Planning/Organizing/Adaptability

● Prioritizes and plans work activities; Develops realistic action plans.

● Organizes or schedules other people and their tasks

● Embraces innovation and a quickly-changing landscape. Best Idea Wins!

Communication

● Speaks clearly and persuasively in positive or negative situations

● Responds well to questions; Listens and gets clarification

● Demonstrates group presentation skills; Participates in meetings.

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.